Patricia Osiier
Spotsylvania,VA
Summary
Experienced Cleaning Restoration Technician Manager specializing in water damage restoration, mold remediation, and fire damage repair. Delivers projects on time and within quality standards through effective problem-solving and time management. Communicates clearly with team members and clients to ensure project clarity and satisfaction.
Overview
24
24
years of professional experience
Work History
Contents Cleaning/Restoration Technician Manager
Spartan Emergency Water Removal
Fredericksburg, Virginia
09.2021 - 10.2026
- Oversee multiple cleaning technicians and jobs simultaneously ensuring that the cleaning process is moving efficiently and effectively
- Ability to train new hires on which cleaning products and procedures to use to ensure a detailed clean and time proficiency, repacking a box/wrapping furniture using the proper method and organization skills necessary to ensure the customer that their belongings were handled with the best care possible
- Fostered teamwork among cleaning technicians by implementing effective communication strategies that enhanced collaboration
- Knowledge of how each piece of furniture and home contents that was damaged by fire, smoke, sewage, mold or water is going to be cleaned, disinfected, and deodorized
- Ability to determine what contents may or may not be salvageable or brought back to their pre-loss condition
- Employed Contents Track program to effectively oversee and document recovery processes for contents.
- Maintained organized inventory of cleaning supplies, materials, and equipment to ensure availability for operations
- Followed safety protocols while using hazardous chemicals
- Addressed customer complaints promptly to uphold high satisfaction levels.
Contents Cleaning/Restoration Technician
Spartan Emergency Water Removal
Fredericksburg, Virginia
01.2020 - 09.2021
- Cleaned, disinfected, and deodorized furniture and home content damaged by fire, smoke, sewage, mold, or water
- Wrapped furniture and repacked boxes using the proper method and organization skills necessary to ensure the customer that their belongings were handled with the best care possible
- Moved furniture, contents, equipment, and supplies with pallet jack or hand truck
- Knowledge of Contents Track program
Self-employed residential cleaning professional
Independent house cleaning services / 18 years
Fredericksburg, Virginia
11.2002 - 01.2020
- Operated an independent residential cleaning service for 18 years
- Provided detailed cleaning and housekeeping services for private homeowners
- Thoroughly cleaned and sanitized kitchens, bathrooms, bedrooms, and living spaces
- Performed routine maintenance cleaning and extensive deep cleaning
- Performed thorough cleaning of various surfaces to ensure cleanliness. appliances, cabinets, countertops, sinks, showers, tubs, and fixtures
- Vacuumed carpets, rugs, and upholstery
- Swept, mopped, and maintained various types of flooring
- Established and maintained long-term relationships with clients
- Managed scheduling, appointments, supplies, and daily business operations
- Worked independently while consistently meeting customer expectations
- Built a reputation for dependability, honesty, attention to detail and quality workmanship
Education
Mount Vernon High School
Alexandria, VASkills
- Employee management
- Attention to detail
- Time management
- Strong organizational skills
- Quality control
- Conflict resolution
- Self motivation
- Valid Virginia drivers license
- Ability to routinely lift 40lbs
Timeline
Contents Cleaning/Restoration Technician Manager
Spartan Emergency Water Removal
09.2021 - 10.2026
Contents Cleaning/Restoration Technician
Spartan Emergency Water Removal
01.2020 - 09.2021
Self-employed residential cleaning professional
Independent house cleaning services / 18 years
11.2002 - 01.2020
Mount Vernon High School