Patricia Packard
Palmerton,PA
Summary
Skilled Customer Returns Processor with 2 years of experience managing product returns for local retailers. Track record of completing tasks with efficiency and thoroughness. Focused on supporting business productivity goals and ensuring high-quality customer service.
Overview
12
12
years of professional experience
Work History
Returns Specialist
Choice Brand Unlimited
Hazelton, PA
10.2020 - Current
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Documented returned product details in [Software] inventory tracking system.
- Adhered to company safety guidelines to minimize warehouse accidents.
Retail Assistant Manager
Dollar Tree
Walnutport, PA
04.2000 - 09.2010
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
Education
High School Diploma -
Palmerton Area High School
Palmerton, PA06.1994
Skills
- Materials Movement
- Customer Relations
- Gift Wrapping
- Shipment Procedures
- Cooperative Attitude
- Correcting Discrepancies
- Accounts Payable and Accounts Receivable
Timeline
Returns Specialist
Choice Brand Unlimited
10.2020 - Current
Retail Assistant Manager
Dollar Tree
04.2000 - 09.2010
High School Diploma -
Palmerton Area High School
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