Patricia Whitlock

• Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
• Adhered to company safety guidelines to minimize warehouse accidents.
• Conducted inventory counts by adding each item in stock and documenting in computer system.
• Documented returned product details in Software inventory tracking system.
• Learned duties for various positions and provided backup at key times.

• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
• Reviewed order slips, picked products and staged merchandize to be shipped.
• Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.

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• Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
• Learned and followed warehouse safety protocols to prevent injuries and accidents.
• Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
• Transported merchandise to sales floor and replenished out-of-stock and low-stock items.

• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Minimized customer service complaints by expertly managing customer expectations during busy periods.
• Provided first point of contact assistance through information sharing and way finding
• Serve as assistant to guest services management team, and actively contributed to the the company by assisting in implementation and administration of all guest facing and hospitality centered initiatives

• Handled hazardous materials with care by following relevant safety guidelines to avoid environmental hazards.
• Adhered to company safety protocols and complied with OSHA standards.
• Maintained equipment and tools to avoid delays and interruptions in unloading processes.
• Unloaded packages with care and placed in proper staging area.
• Assisted other team members in navigating large loads.