Patricia Parker
Chicago,IL
Summary
Skilled Operations Supervisor versed in business and employee management. Bringing over six years of experience in Business Management. Decisive leader and strategic problem solver with excellent communication and planning abilities.
Overview
12
12
years of professional experience
Work History
Operations Supervisor
Wendy’s
Chicago, IL
12.2019 - Current
- Developed and oversaw strategies for improving operational efficiency and accuracy.
- Trained, mentored and motivated employees to maximize team productivity.
- Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
- Motivated employees to share ideas and feedback.
- Conducted associate focus groups to gather personnel feedback, address concerns and establish rapport across team members and leadership.
- Maintained workplace safety by involving employees in order to maximize engagement and team morale.
- Served as point of contact for customers and staff on subjects including COVID 19 safety measures , store cleanliness and customer satisfaction by applying customer service and interpersonal skills.
Front End Supervisor
Food 4 Less Supermarket
Chicago, IL
10.2018 - 12.2019
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Enhanced sales by implementing merchandising and promotional improvements.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Delivered key administrative support to coworkers, taking on additional tasks during peak times.
- Controlled cash movements and department expenses to maintain budgetary goals.
Potbelly Sandwich Shop
Assistant Manager
Chicago, IL
08.2016 - 09.2018
- Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.
- Maintained clean, well-organized and properly sanitized front counter area to greet customers.
- Prepared food items such as deli and hot sandwiches to meet customer specifications.
- Completed efficient store opening and closing procedures each day.
- Organized food preparation stations and replenished supplies regularly.
- Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.
- Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
- Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
- Quickly prepared accurate orders within expected five-minute timeframe.
- Conducted random audits on inventory levels to uncover variances between reported count and actual count.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Trained sandwich artists to apply attention to detail and commitment to quality.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Kept customer and food preparation areas clean and well-organized for maximum efficiency.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
Assistant Store Manager
Family Dollar Stores Inc.
Chicago, IL
07.2013 - 07.2016
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Minimized waste by employing specific expense-tracking and cost-control strategies.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
- Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
- Supervised sales associates in processing credit, debit, and cash payments to streamline sales.
- Coached and developed store associates through formal and informal interactions.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Education
High School Diploma -
Austin Career Educational Center
Chicago, IL06.2004
BBA - Business Administration And Management
Ashford University Online
San Diego, CASkills
- MRP and ERP systems
- Budgeting and cost control strategies
- Technology
- Project management
- Delegation
- Staff supervision
- Inventory coordination
Timeline
Operations Supervisor
Wendy’s
12.2019 - Current
Front End Supervisor
Food 4 Less Supermarket
10.2018 - 12.2019
Potbelly Sandwich Shop
Assistant Manager
08.2016 - 09.2018
Assistant Store Manager
Family Dollar Stores Inc.
07.2013 - 07.2016
High School Diploma -
Austin Career Educational Center
BBA - Business Administration And Management
Ashford University Online
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