Patricia Pequignot

Implemented processes to ensure compliance for court filing timelines while resolving backlogged court reports.

Provided supervision to staff to clarify agency expectations, strengthen accountability, and promote client-focused service delivery.

Eliminated regional backlog of outstanding quarterly visits and implemented system to ensure timely visits moving forward.

Addressed ongoing needs of the region on a daily basis through a variety of communication methods.

Provide oversight and guidance to Protective Services Representatives (PSRs) in the areas of advocacy, informed consent, and problem-solving from a person-centered approach while balancing the health and safety needs of the individuals served.

Provide oversight and guidance to PSRs regarding least-restrictive measures, visit compliance, documentation standards, time management, and APSI policy & procedures.

Identify trends and patterns for individuals served, external stakeholders, and PSRs and needed follow-up accordingly.

Build and maintain professional relationships with external stakeholders to ensure service delivery for individuals served.

Provide support to Regional Program Director.

• Provided exceptional service support to individuals served, addressing service deficiencies as needed, provided informed consent in a timely manner, promoted person-centered approaches, and advocated for the individual wishes while balancing health and safety needs.
• Maintained accurate records and provided services.
• Collaborated with team members to ensure outcomes for individuals served.
• Assisted in training new representatives on policy and procedures.
• Completed required tasks consistently