Patricia Perry

• Analyzed data from multiple sources to detect any suspicious trends or anomalies indicating potential fraudulent activities.
• Participated in regular training sessions on emerging threats related to online security and digital payment methods.
• Reviewed and analyzed customer account activity to identify any fraudulent activities.
• Monitored daily transaction activities to detect unauthorized access and potential fraud.
• Utilized advanced analytics and fraud detection software to monitor transactions and identify patterns indicative of fraudulent behavior.
• Documented investigative findings in reports.

• Provided guidance on products and benefits related to card services explaining policies and procedures.
• Responded promptly to customer inquiries about card services via phone, email, or chat channels.
• Assisted customers in resolving issues regarding their credit card catered to the best product to suit their needs
• Resolved customer complaints regarding sales and service.

• Assisted with customer requests and answered questions to improve satisfaction.
• Identified needs of customers promptly and efficiently.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Exceeded customer satisfaction by finding creative solutions to problems.

• Recognized by management for providing exceptional customer service.
• Worked effectively in team environments to make the workplace more productive.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

provided knowledge of sapphire banking, checking account explaining the benefits and products.

providing a magical Disney experience while choosing the right Disney card to suit customer’s needs and satisfaction

• Responded to customer inquiries regarding account information, transactions, and services.
• Provided support for online banking activities such as setting up accounts and troubleshooting technical issues.
• Analyzed customer data to identify trends in spending habits and recommend appropriate solutions.
• Assisted customers with opening new accounts or changing existing ones.
• Participated in team meetings to discuss strategies for improving customer service standards.
• Advised customers on financial products and services that best suited their needs.
• Educated customers about the features of different financial products available at the bank.
• Established new checking, savings, lines of credit and loans for customer accounts.
• Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
• Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.