Patricia Peterson
Fort Worth,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
American Window Systems
Fort Worth, TX
04.2018 - 09.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Property Manager
Camden Property Trust
Fort Worth, TX
09.2003 - 07.2010
- Managed day-to-day activities involving residents, subcontractors, staff and property management for 208 units
- Prepared detailed budgets and financial reports and all daily, weekly and monthly reports for property.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
Office Manager
Winn Dixie Supermarket
Grand Prairie, TX
07.1999 - 08.2003
- Processed customer returns and exchanges in accordance with store policies.
- Assisted in training new staff members on store policies, procedures, and operations.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained records related to sales for store management.
Education
High School Diploma -
Milby High School
Houston, TX05-1984
Skills
- Tactful and diplomatic
- Client Relations
- Complaint resolution
- Customer service-focused
- Skilled multi-tasker
- Positive and professional
Timeline
Customer Service Representative
American Window Systems
04.2018 - 09.2019
Property Manager
Camden Property Trust
09.2003 - 07.2010
Office Manager
Winn Dixie Supermarket
07.1999 - 08.2003
High School Diploma -
Milby High School
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