Patricia Pittsley
Baystate Health
Vernon,CT
1
Certification
2024
years of professional experience
Dependable professional seeking a position as an office manager.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Work History
Assistant Office Manager
- Manage office calendar, schedule appointments
- Coordinate with drug reps and suppliers, ensuring supplies are filled
- Work alongside staff, providing support as needed
- Maintain accurate files, both physical and electronic
- Perform general administrative tasks
- Perform financial tasks, invoicing, and billing
- Participate in employee reviews
- Managing daily office procedures for 3 office locations
- Hiring, orientations and training for new employees
- Supply managing and ordering
- Scheduling of all office staff
- insurance authorization
- Handling Patient/Customer complaints
Office Supervisor/Office Administration/Medical Assistant
14 Years 3 Months- Complete all forms including but not limited to Disability, FMLA, DME, VNA for all providers in office.
- Complete all medication insurance prior authorizations for all providers in office.
- Complete all insurance prior authorizations for procedures for all providers in office.
- Knowledge in rooming patients, blood draws, prepare prescriptions, perform EKG's.
- Orientation of New Hires/ Medical Assistants: Competency/validation of all POC for Medical Assistants: including machines for glucose, urine dips A1C, and EKG
- Preparing staff schedules/work assignments: I prepare all clinical staff schedules weekly. This includes keeping track of staff time off and vacation time, as well as covering sick calls.
- Process improvement audits: Joint - Commission-utility (both clean and dirty) making sure we are up to date with Joint Commission Standards.
- Participates in clinical development plans.
- Participates in interviewing and hiring clinical staff.
- Patient Scheduling and phone calls
- Insurance referrals and authorizations
- Supply managing and ordering.
- Participates in practice process improvement/development.
- Is detail oriented with a strong understanding policies and procedures.
- Has the ability to multi-task while providing exceptional customer service.
- Is a skillful communicator (both written and verbal)
- Is an effective collaborator with teammates.
Multi Store Customer Service Manager
23 Years- Managed stores in absence of the store manager to act as manager on duty (MOD) including opening the store, managing daily activities, and closing the store.
- Manage sales floor staff ensuring tasks are performed efficiently and effectively.
- Write weekly schedules to ensure proper coverage daily, seasonal and holidays.
- Schedule store personnel to meet proper staffing for store volume.
- Managed daily financial transactions to include end of day deposits.
- Processed payroll to insure employees are accurately paid based on their work schedule.
- Recruit, Interview, and hire new employees to include new hire training and professional development.
- Write performance reviews to include personal development suggestions to include suggested raises or performance enhancements.
- Lead district conference calls to ensure effective communication.
- Order supplies and office needs to ensure supplies and tools need for daily operations were available.
- Generate repeat business through exceptional customer service.
- Wrote Fiscal Budgets For Stores
- Provide exceptional communications to customers and staff.
- Multi-task daily operations to meet the need needs of the store.
- Prioritize needs, organize and delegate those needs to meet daily objectives.
Education
High School Diploma - Medical Assistant /Phlebotomy
- non-degree
Diploma
Skills
Proficient in EMR System
People Soft Payroll System
Centricity Business Medical Scheduling System
Apple iOS
Microsoft Office
Outlook office
Document preparation
Training and coaching
Employee supervision
Operations management
Scheduling and calendar management
Workflow optimization
Payroll administration
Certification
- 2020 AAMA Certified Medical Assistant, since 2009
- 2022 CPR Certified
Timeline
Office Supervisor/Office Administration/Medical Assistant
Baystate Health
07.2009 - 10.2023Read More
Multi Store Customer Service Manager
Big Y Foods
06.1985 - 06.2008Read More
Ware High School
Diploma
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Cornell Supermarket Management Courses
from non-degree
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Assistant Office Manager
Central Connecticut Dermatology
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Porter and Chester Institute
High School Diploma from Medical Assistant /Phlebotomy
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