Patricia Pounds

Maintain 20 areas in a three story home. Overseen scheduled maintenance appointments.

• Sanitized and cleaned sinks, mirrors, toilets and showers.
• Adhered to daily cleaning schedules and updated as needed based on demand.
• Maintained clean floors throughout property by sweeping, scrubbing and waxing.
• Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
• Vacuumed floors and dusted furniture to maintain organized, professional appearance.

Also worked in Barbershop & Salon. Scheduled

appointments and worked in retail shop. I would check in guests for their appointments. I also sold retail to guests upon requests.

• Greeted guests upon arrival, provided information about spa services and amenities, and answered any questions or concerns.
• Managed stock levels of retail items in the Spa store, recommending promotional offers to customers.
• Resolved customer complaints in a professional manner while upholding company standards.
• Participated in team meetings to discuss strategies for improving customer satisfaction ratings.
• Satisfied client special requests to enhance patron experience.
• Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
• Organized online bookings and processed online payments using [Software].

Maintained the Health Club & Pool & Retail Shop.

Oversaw daily functions and payroll for staff of 20.

• Monitored staff performance, providing feedback and guidance to ensure customer satisfaction.
• Performed administrative tasks such as payroll processing, inventory management and budget preparation.
• Ensured that all equipment was in proper working condition by performing regular maintenance checks.