Patricia Pratt
Texarkana,TX
Summary
Service coordinator with years of experience managing field agencies. Established professional network of service providers. Proven track record of delivering effective solutions and enhancing service delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Coordinator
Reliance Mechanical Contractors
Nash, TX
08.2023 - Current
- Coordinated communication among customers, businesses, and employees to effectively address needs and resolve issues.
- Provided customer service support by addressing inquiries and resolving issues.
- Triaged service requests and dispatched technicians to job sites.
- Collaborated with team members to identify and address business and client needs.
- Followed up on large project installs to ensure successful completion and client satisfaction.
- Developed weekly performance reports to identify improvement areas and enhance service delivery.
- Conducted collection efforts to secure outstanding payments and support cash flow.
Parts Specialist
M & R Power Equipment
Hermitage, PA
10.2022 - 01.2023
- Guided customers in locating parts for power equipment, enhancing customer satisfaction.
- Supported inventory management by performing accurate counts and stocking efficiently.
- Responded to customer inquiries via phone, directing calls to sales team to streamline communication.
Caregiver
Stay At Home Mom/Wife
Hermitage, PA
03.2020 - 01.2023
- Supported stepdaughter's education and well-being during the pandemic.
- Adjusted work schedule to balance childcare and provide support during challenging periods.
- Managed multiple jobs to ensure household income stability during financial challenges. to support household income during financial challenges.
Office Support
COMPREHENSIVE Children and Family Services
Sharon, PA
02.2022 - 10.2022
- Managed insurance authorization packets, ensuring timely client service initiation.
- Processed clinician-submitted documents for charts and packets, maintaining accurate recordkeeping.
- Coordinated supervision training, fulfilling state requirements for compliance.
- Secured FBI Child Abuse Clearance and completed comprehensive background check to confirm employment eligibility.
Student Advisor
Blackboard
Hermitage, PA
06.2021 - 02.2022
- Reviewed financial aid applications, academic records, and registration documents for accuracy to ensure compliance, enhancing support for student success.
- Handled inbound calls from students and parents to resolve account inquiries and provide guidance.
- Resolved issues and escalated complex cases to appropriate departments, facilitating timely resolutions and improving student experience.
- Complied with FERPA regulations to protect student account information.
- Managed time effectively while working remotely to meet deadlines.
Lab Technician
Dairy Farmers of America
New Wilmington, PA
04.2020 - 04.2021
- Developed controls and executed tests, validating accuracy of lab results to enhance reliability.
- Conducted accuracy testing of equipment, including Babcock test, ensuring precise fat calculations in cheese results.
- Assessed raw products for compliance with Grade A or B specifications, ensuring quality standards.
- Tested finished products to confirm adherence to specific customer specifications, maintaining client satisfaction.
- Analyzed data using computer/Foss, microscopic techniques, and chemical reactions to enhance quality control processes.
- Cleaned and troubleshot equipment, maintaining optimal functionality for consistent lab operations.
- Weigh trucks entering and leaving facility, ensuring accurate billing for outgoing products.
- Passed certification exam on the first attempt without prior training.
Administrative Assistant
St Paul's Senior Services
Greenville, PA
05.2018 - 04.2020
- Managed incoming calls, directing individuals to appropriate resources efficiently.
- Utilized Cisco telephonic systems to maintain staffing for 1 year, ensuring constant coverage during call-offs.
- Coordinated schedules for 88 employees across departments, ensuring continuous 24-hour coverage., hourly, 24-hour coverage, for several departments.
- Payroll for 88 employees hourly; bi-weekly, successfully managed payroll for 88 employees over a 1-year period.
- Developed expertise in Payroll Software: Time Force, streamlining payroll processes.
- Managed over 60 resident fund accounts for 1 year with 0 erroneous reports or incidents.
- Tenured employees reached out when having difficulties with the software.
Assistant Event Coordinator
Inspired Catering by Kravitz
Girard, OH
11.2017 - 05.2018
- Collaborated with clients to create tailored event experiences, including weddings, baby showers, and Bar/Bat Mitzvahs, enhancing client satisfaction.
- Coordinated multiple events of 300+ attendees, contributing to successful event execution and client satisfaction.
- Led event teams of 5 to 12 individuals, overseeing operations to ensure seamless execution and a positive attendee experience.
- Handled billing processes and collected payments, ensuring accurate financial transactions for event services.
Education
Business Administration - Associate degree
Southern New Hampshire University
Manchester, NH09-2016
High school diploma -
Brookfield High School
Brookfield, OH05-2008
Skills
- Customer service and support
- Sales management
- Outbound sales strategies
- Service scheduling and planning
- Records and database management
- Insurance verification
- Financial record maintenance
- Telephone and written communication
- Office administration
- Project and change management
- Team coordination and leadership
- Conflict resolution and escalation handling
- Client relationship management
- Customer inquiry handling and retention
- Professional email communication
- Computer skills and operation
- Microsoft Office proficiency
- Google Workspace expertise
- Vehicle tracking and dispatching
- Inventory management
Certification
- Driver's License
- QMHP Certification
Willing To Relocate
- Negotiable
Timeline
Service Coordinator
Reliance Mechanical Contractors
08.2023 - Current
Parts Specialist
M & R Power Equipment
10.2022 - 01.2023
Office Support
COMPREHENSIVE Children and Family Services
02.2022 - 10.2022
Student Advisor
Blackboard
06.2021 - 02.2022
Lab Technician
Dairy Farmers of America
04.2020 - 04.2021
Caregiver
Stay At Home Mom/Wife
03.2020 - 01.2023
Administrative Assistant
St Paul's Senior Services
05.2018 - 04.2020
Assistant Event Coordinator
Inspired Catering by Kravitz
11.2017 - 05.2018
Business Administration - Associate degree
Southern New Hampshire University
High school diploma -
Brookfield High School