HEATHER HUTMACHER
Colorado Springs,CO
Summary
Hardworking Professional focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
Overview
2
2
years of professional experience
Work History
Client Service Coordinator
Chrysalis Wealth Management
Colorado Springs, CO
11.2023 - 04.2026
- Streamlined communication processes with clients to elevate service delivery standards and foster satisfaction.
- Facilitated efficient scheduling of client meetings, prioritizing timely follow-up and comprehensive support.
- Refined administrative procedures, boosting team efficiency and productivity.
Tier 2 Technical Support Specialist
T-Mobile
Colorado Springs, CO
- Supported customers by quickly investigating and resolving hardware and software issues.
- Assisted customers with account issues and right-fitting the account and device.
- Addressed billing concerns.
- Transferred incoming calls to the correct departments.
Call Center Representative
Protocol
Colorado Springs, CO
- Answered clients' questions and presented product value propositions to promote purchases with clients such as Oracle and Aspect.
- Entered and updated customer data to create and modify account information.
- Met sales and revenue goals through cold-calling and customer rewards programs.
- Persuaded potential customers to make purchases during sales promotions.
Education
Associate of General Studies -
Pikes Peak Community College
Colorado Springs, CO05-2008
Skills
- Customer Communication and Empathy
- Attention to Detail
- Online Chat Support
- Multitasking and Prioritization
- Customer Service Support
- Microsoft Windows and Office
- Technical Troubleshooting
- Problem Solving
- Time Management
- Customer Needs Assessment
- Incoming Call Management
- Hardware and Software Repair
- Issue and Resolution Tracking
- Verbal and Written Communication
- Organizational Skills
- Highly Professional
- Positive and Upbeat
Timeline
Client Service Coordinator
Chrysalis Wealth Management
11.2023 - 04.2026
Tier 2 Technical Support Specialist
T-Mobile
Call Center Representative
Protocol
Associate of General Studies -
Pikes Peak Community College