Patricia Quirarte
Tulare,CA
Summary
Accomplished Shift Supervisor/Phlebotomist at Central California Blood Center, adept in staff management and workplace safety. Excelled in enhancing patient care and team productivity, significantly improving training processes. Skilled in strategic planning and scheduling coordination, fostering a customer-oriented environment and achieving high donor satisfaction. Demonstrated exceptional ability in employee training and mentoring, ensuring efficient operations and compliance with health standards.
Overview
12
12
years of professional experience
Work History
Shift Supervisor/ Phlebotomist
Central California Blood Center
11.2019 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed center opening and closing procedures and balanced tills.
- Managed procedures, maintaining accuracy in blood draws and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved donors complaints and issues and offered thoughtful solutions to maintain donor satisfaction.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
Medical Assistant
Sanjay Masson Medical Corp.
07.2012 - 08.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Increased efficiency in office by implementing digital filing system for patient records.
Education
Administration Clinical Medical -
San Joaquin Valley College
Visalia, CA03.2015
Tulare Union High School
Tulare, CA06.2006
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Training and mentoring
- Staff Development
- Inventory Control
- Strategic Planning
- Scheduling Coordination
Timeline
Shift Supervisor/ Phlebotomist
Central California Blood Center
11.2019 - Current
Medical Assistant
Sanjay Masson Medical Corp.
07.2012 - 08.2018
Administration Clinical Medical -
San Joaquin Valley College
Tulare Union High School