Patricia Rentas
Pompano Beach
Summary
Confident Student passionate about learning new skills. Ambitious and driven individual ready and willing to work hard and learn from professionals. Brings outstanding computer and communication skills.
Overview
1
1
year of professional experience
Work History
Representative
National Relief Center
Pompano Beach
09.2024 - 01.2025
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Processed applications for assistance and support programs efficiently.
- Maintained accurate records of client interactions and service requests.
- Educated clients on available resources and eligibility requirements.
- Responded to inquiries about program details and application procedures.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
Sales Advisor
LA Fitness
Coconut Creek
05.2024 - 08.2024
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Provided accurate information about products, prices and services.
- Educated customers on promotions, programs, and loyalty rewards.
- Participated in team meetings to discuss sales strategies and goals.
- Answered requests and concerns with friendly and knowledgeable service.
- Managed scheduling of appointments for clients and sales team.
- Coordinated follow-up calls to ensure client satisfaction post-appointment.
- Scheduled appointments for customers based on their availability.
- Maintained a positive attitude while dealing with difficult situations involving customers.
- Responded to emails, telephone calls, and face-to-face inquiries from customers regarding appointment settings.
- Made phone calls and sent emails to establish leads.
- Called no shows and cancellations to reschedule.
- Overcame objections with persuasive approach, highlighting benefits and deflecting concerns.
Education
Elevate Salon Institute
Miami Beach, FL08-2025
High School Diploma -
Andrew’s High School
Pompano Beach, FL06-2024
Skills
- Customer service
- Document management
- Sales strategies
- Client education
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Representative
National Relief Center
09.2024 - 01.2025
Sales Advisor
LA Fitness
05.2024 - 08.2024
Elevate Salon Institute
High School Diploma -
Andrew’s High School