- Reading
- Crafting and DIY Projects
- Dancing
- Music
- Volunteering for community initiatives to give back to local communities and make a positive impact
- I have a passion for photography and editing photos
Patricia Rakocy
Lewis Center,OH
Summary
Detail-oriented professional with strong Excel skills and a proven track record in customer service. Experienced in logistics coordination and effective communication, ensuring efficient operations and high customer satisfaction.
Overview
27
27
years of professional experience
Work History
Utility Research Clerk
Cass Information Systems
Columbus, OH
05.2021 - Current
- Research bills in the system for which bill was not received, bills include but not limited to water, sewer, and electricity
- Use Microsoft Office systems
- Call vendors to take credit card payments over the phone.
- Call vendors for bill inquiries such as the City of Columbus, AEP, etc.
Move Coordinator
Berger Allied Moving & Storage
Columbus, OH
12.2014 - 05.2021
- Coordinated logistics for residential and commercial moves, ensuring timely execution and customer satisfaction.
- Developed detailed moving plans, addressing client needs and optimizing resource allocation for efficiency.
- Managed communication between clients, drivers, and warehouse teams to streamline operations and resolve issues.
- Trained new staff on company policies, safety procedures, and best practices in move coordination.
- Oversaw inventory management of supplies and equipment to ensure readiness for upcoming moves.
- Increased customer satisfaction by efficiently managing communication between clients, moving crews, and third-party vendors.
Customer Service Specialist
Aqua Illinois
Kankakee, IL
01.2005 - 10.2014
- Resolved customer inquiries and complaints, ensuring prompt and effective solutions.
- Managed customer accounts using CRM software to enhance service delivery efficiency.
- Trained new team members on company policies and customer service best practices.
- Provide intelligent and accurate information in reply to customer's questions referring to company records
- Answer requests from customer accounts required by management
- Resolve customer issues related to billing
- Complete appropriate financial adjustments in customer information systems to customer accounts
- Set up and schedule various field service orders based on discussion with customers
- Close and balance cash drawers for multiple customer service specialists
Cashier & Customer Service Representative
Target Department Store
Bradley, IL
01.2003 - 01.2005
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register operations, ensuring accuracy in financial exchanges.
- Assisted customers with product inquiries, enhancing shopping experience.
- Trained new cashiers on operational procedures and customer service standards.
Cashier
Burger King
Bourbonnais, IL
02.2000 - 01.2003
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work area to promote a welcoming environment.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Handled customer inquiries and resolved issues to enhance overall satisfaction.
Produce Stocker
Eagle Food Store
Kankakee, IL
01.1999 - 01.2000
- Stocked and organized produce displays to enhance product visibility and accessibility.
- Monitored inventory levels to ensure freshness and quality of stock.
- Assisted in replenishing stock based on sales trends and customer demand.
- Collaborated with team members to maintain cleanliness and orderliness in produce section.
Education
Wedding Planner - Wedding Planner
Penn Foster Career School
Scranton, PAEarly Childhood Education - Early Childhood Education
Kankakee Community College
Kankakee, ILHigh School Diploma -
Bradley Bourbonnais Community High School
Bradley, ILSkills
- Excel
- Microsoft Word, Outlook, and other Microsoft systems
- Banner Customer Information Program
- Limited knowledge of Lawson Accounting
- Online research
- Research methodologies
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking and organization
- Work prioritization
- Event planning
Accomplishments
Interest photography
Interests
Timeline
Utility Research Clerk
Cass Information Systems
05.2021 - Current
Move Coordinator
Berger Allied Moving & Storage
12.2014 - 05.2021
Customer Service Specialist
Aqua Illinois
01.2005 - 10.2014
Cashier & Customer Service Representative
Target Department Store
01.2003 - 01.2005
Cashier
Burger King
02.2000 - 01.2003
Produce Stocker
Eagle Food Store
01.1999 - 01.2000
Wedding Planner - Wedding Planner
Penn Foster Career School
Early Childhood Education - Early Childhood Education
Kankakee Community College
High School Diploma -
Bradley Bourbonnais Community High School