Patricia Ratliff
Ozark,AR
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Executive Secretary/Administrative Assistant
Mercy Hospital Ozark
Ozark, AR
01.2005 - 05.2020
- Greeted and directed visitors, answered phone calls, and provided general administrative support.
- Organized meetings, conferences, and travel arrangements for executives.
- Maintained filing system for all documents related to executive activities.
- Prepared agendas and took minutes of meetings attended by the executive staff.
- Assisted in the preparation of presentations, reports, memos, letters, and other documents as needed.
- Managed calendar of appointments for executives; scheduled appointments with internal and external contacts.
- Coordinated various office activities such as ordering supplies and arranging catering services for events.
- Ensured that all records were maintained in accordance with company policies and procedures.
- Performed research on specific topics as requested by management personnel.
- Facilitated communication between executives and other departments within the organization.
- Reviewed incoming correspondence; distributed materials accordingly.
- Responsible for maintaining confidential files pertaining to executive operations.
- Assisted with special projects as needed; provided input on project plans when requested.
- Ordered office supplies to keep stationary and inventory properly stocked.
- Coordinated meeting and work schedules for staff teams and executives.
- Managed director's calendar and prepared meeting agenda and materials.
- Organized and prepared meeting rooms and equipment for onsite and offsite events.
- Organized, scheduled and confirmed board and team meetings.
- Facilitated internal communication by distributing information and scheduling presentations.
- Prepared, formatted and bound reports for professional presentations.
- Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
- Managed office supply inventory and procurement processes.
- Initiated regular staff meetings to advance open communications, facilitate teamwork and improve morale.
- Implemented efficient office workflows to improve productivity.
- Coordinated executive schedules, appointments, and travel arrangements.
- Trained new administrative staff on office procedures.
- Compiled meeting agendas and supportive materials ahead of meetings.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Assisted in the preparation of board meeting materials.
- Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
- Managed daily mail distribution for the executive team.
- Handled sensitive information with discretion and confidentiality.
- Prepared confidential documents, reports, and presentations.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
- Took detailed notes in meetings and disseminated information afterward.
- Updated company contact database for accurate record-keeping.
- Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
- Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Maintained an organized filing system for critical documents.
- Organized internal and external meetings and events.
Medical Record/Medical Transcriptionist
Mercy Hospital Ozark
Ozark, AR
02.1995 - 05.2005
- Demonstrated extremely fast and accurate typing abilities.
- Demonstrated strong knowledge of medical terminology and anatomy.
- Maintained high accuracy rate on daily production of completed reviews.
- Made corrections when needed to grammar, spelling, and syntax.
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
- Recorded and filed patient data and medical records.
- Identified and corrected errors in reports which could compromise patient care.
- Reviewed diagnostic and procedural terminology for consistency with acceptable medical nomenclature.
- Efficient in transcription software and equipment to work from home.
- Transferred transcribed materials into electronic health records system.
- Reviewed patient records to check accuracy of information and implement updates.
- Translated medical jargon and short-hand data into correct terminology.
- Followed federal and state guidelines for release of information.
- Reviewed diagnostic and procedural terminology for accuracy.
- Interpreted medical terminology and pharmacological information to translate information into coding system.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
- Identified errors in reports which could compromise patient care.
- Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered.
- Attended training sessions geared to the position to improve skill set and increase speed and accuracy.
- Kept operations in full compliance with HIPAA rules and [Type] regulations.
- Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
- Called upon [Job Title] immediately at first sign of [Type] problems.
- Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses for orders given.
- Researched coding discrepancies for compliance and reimbursement accuracy.
- Liaised with client's health information management department contact to clarify assignments and deadlines.
- Produced high-quality transcripts while meeting tight deadlines set by supervisors or clients.
- Verified patient identification numbers against corresponding documents before submitting them.
- Assisted in training new transcriptionists regarding departmental policies and procedures.
- Evaluated audio recordings for clarity prior to beginning transcription work.
- Utilized multiple computer applications to complete work assignments accurately and efficiently.
- Monitored incoming dictations for timely completion of assigned tasks.
- Researched discrepancies between dictated reports and transcribed documents as needed.
- Transcribed medical dictation from physicians, including patient histories, physical examinations and discharge summaries.
- Collaborated with other departments to ensure accurate completion of all transcription tasks.
- Performed administrative duties such as filing, faxing, data entry. as necessary.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Ensured proper formatting of transcribed documents according to hospital standards.
- Attended continuing education classes related to medical terminology and transcription practices.
- Responded promptly to customer inquiries related to medical records and documentation issues.
- Verified patient information and demographics in electronic health records (EHR).
- Answered inquiries concerning progress of medical cases within limits of confidentiality laws.
- Organized digital files and documents for easy retrieval when needed.
- Performed regular updates on patient records as needed.
- Set up and maintained medical files and databases.
- Transcribed medical reports with 98% accuracy and quick turnaround time.
- Collaborated closely with the coding team to streamline processes.
- Returned dictated reports for physician's review, signature and corrections and inclusion in patients' medical records.
- Adapted swiftly to new technologies implemented for transcription tasks.
- Coordinated with healthcare professionals to clarify unclear dictations.
- Performed data entry and data retrieval services for inclusion in medical records and transmission to physicians.
- Synchronized audio files with typed text using transcription software.
- Maintained strict patient confidentiality in compliance with HIPAA regulations.
- Operated transcription equipment efficiently to meet daily deadlines.
- Took dictation using shorthand, stenotype machine or headsets and transcribing machines.
- Transcribed dictation for variety of medical reports.
- Translated medical jargon and abbreviations into expanded forms to promote accuracy of patient and health care facility records.
- Supported training of new hires by sharing best practices and tips.
- Managed workload effectively to prioritize urgent reports and assignments.
- Handled a variety of report types, including operative and diagnostic notes.
- Ensured timely completion of high-priority STAT transcription requests.
- Utilized medical reference materials to ensure accurate terminology usage.
- Identified mistakes in reports and checked with doctors to obtain correct information.
- Distinguished between homonyms and recognized inconsistencies and mistakes in medical terms.
Education
Certificate in Medical Transcription - Medical Transcription
Medical Transciption School
California04-1991
High School Diploma -
Ozark High School
Ozark, AR05-1978
Skills
- Event Coordination
- Spreadsheet tracking
- Calendar Management
- File Management
- Scheduling
- Meeting Coordination
- Meeting Support
- Office Administration
- Minute Taking
- Document Preparation
- Database Maintenance
Certification
- Do you suggest I use some of my certificates??
Timeline
Executive Secretary/Administrative Assistant
Mercy Hospital Ozark
01.2005 - 05.2020
Medical Record/Medical Transcriptionist
Mercy Hospital Ozark
02.1995 - 05.2005
Certificate in Medical Transcription - Medical Transcription
Medical Transciption School
High School Diploma -
Ozark High School
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