My greatest interests are being a Grandmother and making Visual Art
So, I am looking for the perfect part time position to coexist with these interests
Patricia Reavis
Charlotte,North Carolina
Summary
Dynamic Customer Service Representative with a proven track record at Equitable Life, excelling in problem resolution and customer satisfaction. Leveraged critical thinking and active listening to enhance customer loyalty, consistently surpassing performance metrics. Recognized for effectively managing high-stress situations while educating clients on products and services.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Equitable Life
06.2007 - 08.2019
- Resolved customer inquiries efficiently through various communication channels, enhancing satisfaction and loyalty.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
Customer Service Representative
Cigna
08.2004 - 05.2007
- Developed and maintained comprehensive knowledge of products and services to assist customers effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Arts - Visual Arts With A Minor in Biology
University of North Carolina At Charlotte
Charlotte, NCSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Account updating
- Customer education
- Customer satisfaction measurement
- Call center experience
Interests
Timeline
Customer Service Representative
Equitable Life
06.2007 - 08.2019
Customer Service Representative
Cigna
08.2004 - 05.2007
Bachelor of Arts - Visual Arts With A Minor in Biology
University of North Carolina At Charlotte
Similar Profiles
LaShanda TaplerLaShanda Tapler
Head of Engagement Management Team at Equitable LifeHead of Engagement Management Team at Equitable Life
Simran KhosaSimran Khosa
Insurance Agent at Equitable LifeInsurance Agent at Equitable Life
Courtney MarshCourtney Marsh
Client Care Representative at Equitable LifeClient Care Representative at Equitable Life
Destanie Stowe-YoungDestanie Stowe-Young
Senior Analyst – Operation Support at Synchrony Financial ServicesSenior Analyst – Operation Support at Synchrony Financial Services
Amy ParkerAmy Parker
IPS Program Assistant at MonarchIPS Program Assistant at Monarch