PATRICIA REDD
Myrtle Beach,SC
Summary
A motivated and passionate sales leader. Experienced in managing daily activities and driving results while focusing on pipeline development to meet future goals and objectives.
Overview
14
14
years of professional experience
Work History
Sales Manager Business
Charter Communications / Spectrum Business
08.2022 - Current
- Developed and maintained a Small to Medium Business Sales team covering the northern part of South Carolina
- Coached individuals with field training i.e., cold calling small to medium businesses and selling upgrades to existing customers
- Phone scripts, role plays, objections, competition, and product demos
- Hold weekly WebEx Team Meetings to discuss updates on Salesforce tools, processes, product reviews, role plays
- Review Team and Individual numbers MTD, review commitments vs actuals. Set and revisit sales goals
- Manage daily individual rep pipeline activity including contacts, presentations, and sales
- Recruit, interview, hire, train, and coach AE's to achieve sales goals
- Handle employee relations, including performance appraisals, coaching and ensure training compliance
- Resolves customer complaints, or other service-related issues
- Maintains current, in-depth knowledge of marketplace, including competition, and ensures relationships with customers, business partners, and co-workers are positive and professional.
Enterprise Account Manager
Charter Communications, Spectrum
05.2022 - 08.2022
- Collaborated with customers to learn business needs to capitalize on upselling and cross selling.
- Articulated and demonstrated product concepts and offerings to clients in easily understandable terms.
- Responded to questions, redirected concerns and overcame objections to close sales.
- Focus products: Dedicated Fiber, Managed Services, Security, Voice and TV
- Promoted to Sales Manager
Senior Business Account Executive
Charter Communications / Spectrum Business
10.2020 - 08.2022
- Responsible for providing subject matter expertise (Product Knowledge, Systems Knowledge, Sales Process Knowledge) and mentoring within the sales team
- Achieved monthly sales targets of 35 units sold and installed month over month
- Top Performer in Region with consistent results. Promoted to Enterprise Account Manager
Business Account Executive
Charter Communications / Spectrum Business
01.2018 - 10.2020
- As a Business Account Executive, I follow 'The Spectrum Way' for sales generation and pipeline development
- Sales prospecting activities include cold calling, referral business partners, construction projects, networking and repeat business
- Primary services sold include coax / fiber delivered internet, video, landline and mobile
- Ancillary services include custom hosting, desktop security, data back-up, data storage, managed security, managed internet router, Wi-fi pods toll free, additional email addresses, static IP
- Top Performer in Region resulting in promotion to Senior Account Executive
Telesales Inbound Representative
Charter Communications / Time Warner Cable
01.2010 - 12.2017
- Consultative sales professional for residential sales
- Products include: Cable TV, Internet, Phone Service, Intelligent Home and Spectrum Mobile
- Top performer in maximizing sales
- Superior understanding of marketing campaigns and offerings; communicates clearly at all sales opportunities; provides high quality customer service through all customer areas (sales, service, billing, technology issues, etc.); resolves customer complaints in a professional manner.
Education
M.B.A. Business Administration - Business
Lindenwood University
St Charles, MissouriBachelor of Arts - Journalism, Print
University of Kentucky
Lexington KentuckySkills
- Client Relationship Management
- New Business Development
- B to B Sales
- Sales Process
- Product Demos
- Critical Thinking
- Objection Handling
- Persuasion
- Consultative Sales
- Product Knowledge
- Verbal and Written Communication
- Goals and Performance
- Territory Sales Management
- Proficient in Salesforce and Microsoft Office
References
Available Upon Request
Timeline
Sales Manager Business
Charter Communications / Spectrum Business
08.2022 - Current
Enterprise Account Manager
Charter Communications, Spectrum
05.2022 - 08.2022
Senior Business Account Executive
Charter Communications / Spectrum Business
10.2020 - 08.2022
Business Account Executive
Charter Communications / Spectrum Business
01.2018 - 10.2020
Telesales Inbound Representative
Charter Communications / Time Warner Cable
01.2010 - 12.2017
M.B.A. Business Administration - Business
Lindenwood University
Bachelor of Arts - Journalism, Print
University of Kentucky
Similar Profiles
Sade' GayleSade' Gayle
SMB OTM AND MENTOR at CHARTER COMMUNICATIONS SPECTRUM BUSINESS DEPARTMENTSMB OTM AND MENTOR at CHARTER COMMUNICATIONS SPECTRUM BUSINESS DEPARTMENT
Peter ThissPeter Thiss
Business Account Executive at Charter Communications Spectrum BusinessBusiness Account Executive at Charter Communications Spectrum Business
Jaylin WallaceJaylin Wallace
Technical Support Customer Service Rep 1 at Spectrum Business/ Charter CommunicationsTechnical Support Customer Service Rep 1 at Spectrum Business/ Charter Communications
Hannah LoweryHannah Lowery
Volunteer at Virginia State Golf AssociationVolunteer at Virginia State Golf Association
Alfred HandalAlfred Handal
Training Manager at AutoZoneTraining Manager at AutoZone