Patricia Ribeiro Barros
Brockton,USA
Summary
Lead Concierge with proven experience in hospitality and management. Strong abilities to manage multiple tasks, resolve issues, and supervise team members for smooth operations. Demonstrated success in fostering a welcoming environment while ensuring all needs are met promptly and efficiently.
Overview
19
19
years of professional experience
Work History
Lead Concierge
First Service
Boston, US
01.2023 - Current
- Organize files
- Organize packages
- Give tours
- Greet residents
- Create solutions to any problems
- Enter residents into all systems
- Create and assign keys
- Leasing
- Security
- communicate with and help any vendors/contractors
- follow up on complaints
- Send out any warnings/violations to residents
General Manager
Jp Licks Harvard Square
Cambridge, US
02.2013 - Current
- Lead the staff in completing their tasks
- Interview and hire new staff
- Train new hires
- Inventory, organizing
- Register/transactions
- Paperwork, closing tasks
- Resolve any conflicts
- Customer service
- Handle money/deposits/banking
- Scheduling/resolving conflicts with schedule
Intern
Dorchester District Court
01.2018 - 12.2018
- Prepared and organized files
- sat in on court sessions
- Filled out intake forms
- Assisted in any projects
Volunteer
Greater Boston Food Bank
01.2006 - 01.2013
- Soup kitchens, filled backpacks with school supplies for homeless, food/can drives
Volunteer
West Cambridge Youth Center
Cambridge, US
06.2011 - 08.2011
- Learned techniques and tools needed to start a business
Education
Bachelors - Criminal Justice, Psychology, Sociology
University Of Massachusetts
Boston, MaSkills
- Management
- Supervising
- Conflict Management
- Key Holder
- Recruiting
- Experience with children
- Microsoft Office
- Interviewing and Hiring
- Training
- Inventory Control
- Case Management
- Payroll
- Administrative
- Leases
- Property management
- Security
Personal Information
Work Permit: Authorized to work in the US for any employer
Affiliations
- Fashion and Styling
- Traveling
- Reading
- Poetry
References
References available upon request.
Timeline
Lead Concierge
First Service
01.2023 - Current
Intern
Dorchester District Court
01.2018 - 12.2018
General Manager
Jp Licks Harvard Square
02.2013 - Current
Volunteer
West Cambridge Youth Center
06.2011 - 08.2011
Volunteer
Greater Boston Food Bank
01.2006 - 01.2013
Bachelors - Criminal Justice, Psychology, Sociology
University Of Massachusetts
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