Elieen Wells
Lodi,NJ
Summary
Dynamic Lead Concierge with a proven track record in managing operations, enhancing customer satisfaction, and leading teams to success. Expertise in coordinating resident services and ensuring seamless communication within healthcare environments.
Overview
8
8
years of professional experience
Work History
Lead Concierge
Careone Harmony Village
Paramus, New Jersey
01.2018 - Current
- Managed daily operations of concierge services at a senior living community.
- Coordinated resident services, including transportation and event planning.
- Assisted residents with inquiries, ensuring timely and accurate information delivery.
- Supervised concierge staff, providing training and mentoring for service excellence.
- Collaborated with healthcare providers to arrange necessary resident support services.
Unit Clerk
Regent Care Center
Hackensack, New Jersey
03.2020 - 12.2024
- Managed patient records and ensured accurate documentation at healthcare facility.
- Coordinated communication between medical staff and patients for efficient care delivery.
- Scheduled appointments and maintained calendars for healthcare providers effectively.
- Processed admissions and discharges to support operational workflows in the center.
- Assisted in inventory management of medical supplies and equipment for daily operations.
Assistant Store Manager
Loft
Wayne, New Jersey
01.2022 - 09.2023
- Managed daily store operations and maintained high standards of customer service.
- Trained and mentored new team members on store policies and procedures.
- Executed visual merchandising strategies to enhance product presentation.
- Coordinated inventory management and ensured accurate stock levels.
Education
High School Diploma -
Passaic High School
Passaic, NJ06-1992
Skills
- Resident management
- Event planning
- Team supervision
- Patient documentation
- Appointment scheduling
- Client management
- Inventory management
- Problem solving
- Training and mentoring
- Visitor management
- Strong leadership
Timeline
Assistant Store Manager
Loft
01.2022 - 09.2023
Unit Clerk
Regent Care Center
03.2020 - 12.2024
Lead Concierge
Careone Harmony Village
01.2018 - Current
High School Diploma -
Passaic High School