TIMOTHY MAYS
WASHINGTON,D.C.
Summary
Dedicated Residential Operations and Security Professional with expertise in concierge services, access control, and resident relations. Promoted to Lead Concierge, showcasing growth and responsibility. Skilled in resident engagement, visitor management, and daily building operations, ensuring secure environments and enhancing resident experiences.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Lead Concierge
ACT Partners – The Estate at The Yards
Navy Yard, D.C.
06.2026 - Current
- Oversee front desk operations and maintain high standards of resident service.
- Coordinate guest access, package management, amenity reservations, and resident requests.
- Enforce property policies and access-control procedures to support building security.
- Resolve resident concerns and coordinate with management, maintenance, and contractors.
- Maintain accurate operational logs, reports, and records while balancing service and security priorities.
Unarmed Security Officer
Allied Universal Security Services – World Bank
Washington, D.C.
11.2024 - 08.2026
- Provided security coverage at World Bank facilities through assigned posts and relief assignments.
- Verified visitor authorization and credentials before permitting access to restricted areas.
- Conducted hourly security checkpoints and perimeter inspections to identify suspicious activity and safety concerns.
- Monitored entrances, restricted areas, and emergency exits to help prevent unauthorized access.
- Identified and reported suspicious activity, property damage, damaged packages, and potential security risks.
- Followed established post orders and security procedures while maintaining situational awareness and professional conduct.
Residential Concierge – Full-Time
ACT Partners – The Estate at The Yards
Navy Yard, D.C.
10.2024 - 06.2026
- Provided professional concierge services, assisting residents, guests, and visitors in a residential community.
- Coordinated guest access, amenity reservations, resident inquiries, and front desk operations.
- Managed package receiving, logging, tracking, and distribution while maintaining accurate records.
- Balanced multiple responsibilities while supporting daily operations and a positive resident experience.
- Followed building access procedures and property policies while maintaining a welcoming and professional environment.
- Communicated maintenance concerns and service requests to the appropriate personnel.
Education
High School Diploma -
Luke C. Moore High School
Washington, D.C.Skills
- Concierge administration
- Guest services
- Resident relations
- Resident Concern Resolution
- Access Control Management
- Access control
- Package management
- Property Policy Compliance
- Service Incident Tracking
- Contractor coordination
- Team Coordination
- Leasing support
Certification
Unarmed Security Guard CardCredential No.
SO40008402
Personal Information
Title: Lead Concierge | Residential Operations | Security Professional
Timeline
Lead Concierge
ACT Partners – The Estate at The Yards
06.2026 - Current
Unarmed Security Officer
Allied Universal Security Services – World Bank
11.2024 - 08.2026
Residential Concierge – Full-Time
ACT Partners – The Estate at The Yards
10.2024 - 06.2026
High School Diploma -
Luke C. Moore High School