AARON PAGE-VASQUEZ
New York,NY
Summary
Highly organized Concierge with a background in providing top-notch customer service in luxury environments. Skilled in responding promptly to guest inquiries and concerns, managing reservations, and coordinating special events. Strengths include strong problem-solving skills, time management, multitasking, and ability to maintain calm under pressure. Notable for creating personalized experiences that enhance customer satisfaction and loyalty.
Overview
1
1
Language
2
2
years of post-secondary education
3
3
years of professional experience
Work History
Lead Concierge
Safety Facility Services
New York, New York
02.2026 - Current
- Greeted residents and guests in managed residential lobbies.
- Monitored building access and verified visitors, vendors, and deliveries.
- Logged packages, keys, and resident requests in concierge records.
- Coordinated with maintenance and security teams on service requests.
Door/Concierge/Porter
Brown Harris Stevens Residential Management, LLC
New York, New York
05.2025 - Current
- Provided exceptional customer service to residents by promptly addressing inquiries, concerns, and requests.
- Managed front desk operations including greeting visitors, receiving packages,and coordinating deliveries.
- Maintained accurate records of resident information including contact details and special preferences.
- Coordinated maintenance and repair services for residents units, ensuring timely resolution of issues.
- Maintained a high level of security by monitoring access control systems and ensuring only authorized individuals entered the premises.
Bell Attendant
Warren Street Hotel
New York, New York
05.2025 - 01.2026
- Greeted guests with a friendly and welcoming attitude.
- Maintained a professional appearance at all times while adhering to company policies regarding uniforms.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed high volumes of luggage during peak check-ins/check-outs times without any incidents or delays.
- Collaborated with front desk staff to ensure smooth guest arrivals and departures, minimizing wait times.
Bell Attendant
City Club Hotel
New York, Ny
02.2024 - 08.2025
- Completed day-to-day duties accurately and efficiently.
- Provided prompt service to passengers by delivering their checked-in bags quickly.
- Maintained cleanliness of lobby area and ensured that all furniture was arranged properly.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
Residential Concierge
Kent Security Services Inc.
New York, NY
09.2024 - 05.2025
- Provided exceptional customer service to residents by promptly addressing inquiries,concerns, and requests.
- Managed front desk operations including greeting visitors, receiving packages, and coordinating deliveries.
- Implemented an efficient for managing resident keys and access cards, reducing the risk of unauthorized entry.
- Collaborated with property management team to enforce building policies and regulations to maintain a safe living environment for all residents.
- Created reports detailing activities performed during shifts such as guest arrivals and departures or incidents requiring follow-up action by management staff.
Education
Associate of Applied Business - International Business
Henry Ford College
Dearborn, MI 01.2004 - 06.2006
Skills
- Customer service
- Front desk operations
- Security management
- Package coordination
- Fire safety protocols
- Conducting calls and emails
- Lead concierge
- Access control systems
- Maintenance scheduling
- Resident relations
- Customer satisfaction
- Incident reporting
- Time management
- Problem solving
- Client confidentiality
Languages
Spanish
Limited
Timeline
Lead Concierge
Safety Facility Services
02.2026 - Current
Door/Concierge/Porter
Brown Harris Stevens Residential Management, LLC
05.2025 - Current
Bell Attendant
Warren Street Hotel
05.2025 - 01.2026
Residential Concierge
Kent Security Services Inc.
09.2024 - 05.2025
Bell Attendant
City Club Hotel
02.2024 - 08.2025
Associate of Applied Business - International Business
Henry Ford College
01.2004 - 06.2006