Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Devon Randolph-Tensley

Devon Randolph-Tensley

Customer Service
Washington DC,DC

Summary

Possessing excellent critical thinking skills, goals and results orientation, and the ability to simultaneously complete multiple tasks; the ultimate position would provide space for self-governance and growth within a set structure. My educational background, work experience, and disposition have provided suitable preparation for careers in human services and criminal justice. Service-oriented professional brings proven history of facilitating guest satisfaction in hospitality roles. Responds to guest requests and complaints with immediate information and resolutions.

Overview

8
8
years of professional experience

Work History

Lead Concierge

Classic Concierge
04.2021 - Current
  • Supervises a team of concierges
  • Completes a set of daily administrative tasks and manages ancillary duties, which includes purchasing hospitality items, package audits, key counts, and other responsibilities as they arise.

House Monitor

Wanda Alston Foundation
05.2018 - 04.2021
  • Saw to the needs and obligations of eight to twelve young people ages 18-24
  • Maintained daily logs and generate unusual incident reports when necessary.

Health IMPACT Specialist

D.C. Department of Health
03.2016 - 05.2019
  • Prepared and conducted cultural competency trainings
  • Assisted clients with accessing resources.

Education

Doctor of Human Services -

Capella University
01.2024

Master of Science in Legal Studies -

Purdue University Global
01.2019

Master of Business Administration -

Strayer University
01.2015

Skills

  • Task Delegation
  • Interpersonal Relations
  • Guest Relations
  • Strong leadership
  • Customer Service
  • Reservations Management
  • Excellent Multitasking
  • Outstanding customer service
  • Team Supervision
  • Training and mentoring

References

References available upon request.

Timeline

Lead Concierge

Classic Concierge
04.2021 - Current

House Monitor

Wanda Alston Foundation
05.2018 - 04.2021

Health IMPACT Specialist

D.C. Department of Health
03.2016 - 05.2019

Doctor of Human Services -

Capella University

Master of Science in Legal Studies -

Purdue University Global

Master of Business Administration -

Strayer University
Devon Randolph-TensleyCustomer Service