Patricia Rico
Lock Haven,PA
Summary
Dynamic and results-oriented professional with extensive experience at ARPM, excelling in accounts receivable management and customer service. Expert in invoice processing and fostering client relations, significantly reducing outstanding balances through effective payment negotiations. Demonstrated ability to enhance cash flow and client satisfaction, showcasing exceptional attention to detail and critical thinking skills.
Overview
6
6
years of professional experience
Work History
Accounts Receivable Clerk
ARPM
01.2021 - Current
- Prepared and text or emailed tenant ledgers to tenants and guarantors, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationship
- Made outbound calls to tenants and customers to discuss and resolve account needs.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Responded to inbound inquiries regarding accounts and payments.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
- Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
- Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
- Facilitated dispute resolution between company and clients, fostering positive working relationships while protecting company interests.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Monitored accounts to verify compliance with payment terms and schedules.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Entered figures using 10-key calculator to compute data quickly.
Receptionist
ARPM
01.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- communicated with clients, and updated client financial records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Data Entry Clerk
ARPM
01.2019 - Current
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Education
Associate - Liberal Arts
East Los Angeles College
Monterey Park, CA06.2015
Skills
- Invoice Processing
- Payment posting
- Statement Review
- Bank Deposits
- Cash application
- Customer Relations
- Payment Coordination
- Information gathering and analysis
- Account Monitoring
- Payment Negotiations
- Collections understanding
- Data entry and management
- Payment questions
- Accounts Receivable
- Customer service support
- Accurate payment posting
- Data inputting
- Team Bonding
- Billing dispute resolution
- Data Entry
- Critical Thinking
- Attention to Detail
- Cash Management
- Data Entry and 10-Key
Languages
Spanish
Native or Bilingual
Timeline
Accounts Receivable Clerk
ARPM
01.2021 - Current
Receptionist
ARPM
01.2020 - Current
Data Entry Clerk
ARPM
01.2019 - Current
Associate - Liberal Arts
East Los Angeles College
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