Patricia Ridge
Summary
Results-driven professional with expertise in customer onboarding, training, and operational efficiency. Proven ability to enhance patient experiences and streamline workflows in fast-paced healthcare environments.
Overview
10
10
years of professional experience
Work History
Certified Medical Assistant
Urology of Indiana
Greenwood
12.2022 - Current
- Coordinated patient workflows and scheduling to enhance efficiency in a fast-paced specialty practice.
- Acted as primary liaison among patients, providers, and multidisciplinary teams to facilitate communication and care coordination.
- Delivered personalized education and support to patients on procedures, treatment expectations, and follow-up care, improving patient understanding.
- Assist with procedural preparation and clinical operations to support high-quality patient experiences
Network Clinical Trainer/Certified Medical Assistant
WindRose Health Network
Greenwood
06.2019 - 11.2022
- Led onboarding and training initiatives for clinical staff across network locations, improving staff competency and integration.
- Coordinated workflow improvements that streamlined operations and elevated patient experience.
- Collaborated with leadership and multidisciplinary teams to support implementation of clinical processes and compliance standards.
- Conducted audits and documentation reviews, ensuring quality assurance and maintaining operational consistency.
Billing Manager
Electrifying Revenue Management
Indianapolis
05.2018 - 12.2018
- Managed billing operations for diverse clientele in revenue management sector.
- Implemented best practices for efficient billing workflow and accuracy.
- Developed and maintained relationships with clients regarding billing inquiries.
Adjunct Faculty Member
Harrison College
Columbus
06.2016 - 05.2018
- Developed course materials that improved student understanding and engagement.
- Delivered engaging lectures that fostered active participation among diverse student groups.
- Integrated multimedia technology into classroom instruction to create dynamic and interactive learning environments.
Education
Master of Science - Health Service Administration
Strayer University
Washington, DC05-2019
Skills
- Customer Onboarding and support
- Training and Staff Development
- Cross-functional Collaboration
Timeline
Certified Medical Assistant
Urology of Indiana
12.2022 - Current
Network Clinical Trainer/Certified Medical Assistant
WindRose Health Network
06.2019 - 11.2022
Billing Manager
Electrifying Revenue Management
05.2018 - 12.2018
Adjunct Faculty Member
Harrison College
06.2016 - 05.2018
Master of Science - Health Service Administration
Strayer University