Patricia Y Rivera
Willimantic,Connecticut
Summary
Certified Nurse Assistant with two years experience, capable and dependable with experience working in a challenging and fast-paced environment. Seeking a new opportunity to utilize my skills acquired and obtain new ones.
Overview
14
14
years of professional experience
Work History
Certified Nursing Assistant
St. Joseph Living Center
04.2023 - Current
- Provide high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assist patients with daily living activities for enhanced comfort and wellbeing.
- Check patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintain a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answer call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Companion and Homemaker
Community Companion & Homemaking Services
11.2022 - 04.2023
- Upheld client confidentiality and privacy by respecting their personal boundaries and adhering to established professional guidelines.
- Maintained a clean and safe living environment by performing light housekeeping tasks routinely.
- Assisted clients by performing laundry, meal preparation and other tasks.
- Promoted a sense of belonging for clients by engaging them in meaningful conversations about their lives, hobbies, or experiences.
- Assisted with daily living activities, running errands, and household chores.
Lead Patient Access Representative
Generations Family Health Center
05.2011 - 09.2022
- Mentored junior Patient Access Representatives, providing guidance and support for their professional development.
- Provided compassionate assistance to patients experiencing financial hardship by identifying available resources or alternative payment options when appropriate.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information from unauthorized access or disclosure.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
Education
Associate of Science - General Studies
Connecticut State Community College
Willimantic, CT06-2027
Skills
- HIPAA compliance
- Reliable team player
- Direct patient care
- Bilingual
Timeline
Certified Nursing Assistant
St. Joseph Living Center
04.2023 - Current
Companion and Homemaker
Community Companion & Homemaking Services
11.2022 - 04.2023
Lead Patient Access Representative
Generations Family Health Center
05.2011 - 09.2022
Associate of Science - General Studies
Connecticut State Community College
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