Patricia Y Rivera
Willimantic,Connecticut
Summary
Certified Nurse Assistant with two years experience, capable and dependable with experience working in a challenging and fast-paced environment. Seeking a new opportunity to utilize my skills acquired and obtain new ones.
Overview
14
14
years of professional experience
Work History
Certified Nursing Assistant
St. Joseph Living Center
North Windham, CT
04.2023 - Current
- Provide high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assist patients with daily living activities for enhanced comfort and wellbeing.
- Check patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintain a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answer call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Companion and Homemaker
Community Companion & Homemaking Services
Willimantic, CT
11.2022 - 04.2023
- Upheld client confidentiality and privacy by respecting their personal boundaries and adhering to established professional guidelines.
- Maintained a clean and safe living environment by performing light housekeeping tasks routinely.
- Assisted clients by performing laundry, meal preparation and other tasks.
- Promoted a sense of belonging for clients by engaging them in meaningful conversations about their lives, hobbies, or experiences.
- Assisted with daily living activities, running errands, and household chores.
Lead Patient Access Representative
Generations Family Health Center
Willimantic, CT
05.2011 - 09.2022
- Mentored junior Patient Access Representatives, providing guidance and support for their professional development.
- Provided compassionate assistance to patients experiencing financial hardship by identifying available resources or alternative payment options when appropriate.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information from unauthorized access or disclosure.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
Education
Associate of Science - General Studies
Connecticut State Community College
Willimantic, CT06-2027
Skills
- HIPAA compliance
- Reliable team player
- Direct patient care
- Bilingual
Timeline
Certified Nursing Assistant
St. Joseph Living Center
04.2023 - Current
Companion and Homemaker
Community Companion & Homemaking Services
11.2022 - 04.2023
Lead Patient Access Representative
Generations Family Health Center
05.2011 - 09.2022
Associate of Science - General Studies
Connecticut State Community College