Patricia Roan
Massapequa Park,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Food Server
The Residences at Plainview-Chelsea Senior Living
Plainview , NY
2022.05 - 2024.01
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Brewed coffee and distributed to guests.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Concierge
The Residences at Plainview-Chelsea Senior Living
Plainview , NY
2021.01 - 2022.01
- Handled mail and package deliveries, keeping items secure.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Directed incoming calls and messages to appropriate staff or residents.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
Education
Bachelor of Science - Psychology
SUNY College At Cortland
Cortland, NY2025-12
High School Diploma -
Massapequa High School
Massapequa, NY2021-06
Skills
- Professional Attitude
- Guest Relations
- Time Management
- Problem-Solving Skills
Timeline
Food Server
The Residences at Plainview-Chelsea Senior Living
2022.05 - 2024.01
Concierge
The Residences at Plainview-Chelsea Senior Living
2021.01 - 2022.01
Bachelor of Science - Psychology
SUNY College At Cortland
High School Diploma -
Massapequa High School
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