Summary
Overview
Work History
Education
Skills
Timeline
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Patricia Roberts

Linn Grove,CA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

28
28
years of professional experience

Work History

Customer Service Representative

Jackson Rancheria
12.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

English Tutor

Cambly, Inc
09.2019 - 11.2021
  • Developed student confidence through positive reinforcement strategies.
  • Improved students' written and verbal English skills through personalized learning programs.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Mentored students in proper punctuation, spelling and sentence structure use.
  • Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.

Flight Attendant

Skywest Airlines, Inc
06.2000 - 12.2017
  • Ensured safety and comfort of customers onboard aircraft.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.

Customer Service Representative Agent

United Airlines
10.1995 - 06.2000
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

Associate of Arts - Business Communications

Ashford University
San Diego, CA

Skills

  • Policy and Procedure Adherence
  • Route Dispatch
  • Shipping Procedures Understanding
  • Product Promotion
  • Call Center Operations
  • Order Processing
  • Operational Efficiency
  • Client Rapport-Building

Timeline

Customer Service Representative

Jackson Rancheria
12.2021 - Current

English Tutor

Cambly, Inc
09.2019 - 11.2021

Flight Attendant

Skywest Airlines, Inc
06.2000 - 12.2017

Customer Service Representative Agent

United Airlines
10.1995 - 06.2000

Associate of Arts - Business Communications

Ashford University

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Patricia Roberts