Patricia Rock
Brick
Summary
Results-driven professional with a strong focus on service excellence and teamwork. Skilled in coordinating emergency responses and enhancing patient communication strategies, committed to improving operational efficiency and patient experiences in high-pressure environments.
Overview
21
21
years of professional experience
Work History
Operational Dispatch Unit-Turnpike/Parkway
New Jersey State Police
Woodbridge, NJ
08.2004 - 06.2022
- Collaborated with law enforcement, fire departments, and medical services to facilitate prompt assistance.
- Coordinated and optimized communication across diverse platforms, including telephone lines, radio frequencies, and computer-aided dispatch systems, to support seamless collaboration among emergency response teams.
- Navigated high-pressure caller interactions, demonstrating compassion and understanding for individuals in crisis.
- Reviewed emergency requests and implemented swift judgment to identify and execute appropriate actions.
911 Call Taker
New Jersey State Police
Woodbridge, NJ
11.2003 - 08.2004
- Managed emergency call responses by assessing urgency and dispatching necessary resources.
- Utilized communication systems to relay critical information during high-pressure situations.
- Recorded detailed incident information efficiently to ensure timely response by first responders.
- Maintained professionalism and focus while handling numerous calls in a dynamic, fast-paced setting.
Outpatient/ER Registration Clerk
Princeton Medical Center
Princeton, NJ
01.2001 - 04.2003
- Streamlined intake procedures, reducing wait times for patients and improving operational efficiency.
- Processed patient registrations efficiently, ensuring accurate data entry and compliance with healthcare regulations.
- Led initiatives to enhance patient communication strategies, increasing overall satisfaction ratings.
- Promoted a positive work environment by fostering teamwork among colleagues and consistently providing exceptional customer service to patients.
Education
High School Diploma -
Manville High School
ManvilleSkills
- Logistics coordination
- Operational efficiency
- Crisis management
- Time management
- Problem-solving
- Teamwork and collaboration
- Customer service
- Flexible and adaptable
Timeline
Operational Dispatch Unit-Turnpike/Parkway
New Jersey State Police
08.2004 - 06.2022
911 Call Taker
New Jersey State Police
11.2003 - 08.2004
Outpatient/ER Registration Clerk
Princeton Medical Center
01.2001 - 04.2003
High School Diploma -
Manville High School