Patricia Rodelo
Phoenix,AZ
Summary
Dynamic and bilingual professional with a proven track record in administrative support and customer service, exemplified during my time at Auto Keys Express LLC. Skilled in organizing and verbal communication, I've enhanced customer satisfaction and streamlined operations. My experience in diverse roles has honed my interpersonal skills, contributing to positive community and workplace environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Assistant
Auto Keys Express LLC
01.2020 - 03.2021
- Answered and managed incoming and outgoing calls while recording accurate messages for services.
- Reviewed invoices and other documents to obtain information to respond to requests.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Resident Assistant
Northern Arizona University Residence Life
08.2017 - 05.2018
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Attended, participated, and contributed to weekly staff meetings addressing resident needs.
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
- Provided crisis management and intervention during emergency situations.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
Teacher's Assistant
Bright Ideas Childcare Center
06.2017 - 08.2017
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities while keeping children safe and actively participating
Youth Mentor
Future for Kids
06.2016 - 08.2016
- Encouraged the exploration of personal interests by guiding youths in identifying their strengths and passions.
- Increased youth engagement by incorporating interactive activities and group discussions in mentoring sessions.
- Developed strong communication skills in youths by providing constructive feedback and regularly engaging them in reflective conversations about their progress.
- Established a safe and supportive environment for open discussion, fostering strong relationships between mentors and mentees.
- Created workshops for youth to improve communication skills, teamwork and cooperation.
Education
Bachelor of Science - Criminology And Criminal Justice
Norther Arizona University
Flagstaff, AZ12-2025
Bachelor of Science - Social Work
Northern Arizona University
Flagstaff, AZ12-2025
High School Diploma -
South Mountain High School
Phoenix, AZ05-2016
Skills
- Customer service
- Positive attitude
- Time management
- Organizing and categorizing
- Verbal communication
- Administrative support
- Scheduling
- Valid Driver's license
- Bilingual ( Spanish and English)
- Interpersonal Skills
Certification
Currently working on earning a Certificate in Administration of Justice from Mesa Community College
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Office Assistant
Auto Keys Express LLC
01.2020 - 03.2021
Resident Assistant
Northern Arizona University Residence Life
08.2017 - 05.2018
Teacher's Assistant
Bright Ideas Childcare Center
06.2017 - 08.2017
Youth Mentor
Future for Kids
06.2016 - 08.2016
Currently working on earning a Certificate in Administration of Justice from Mesa Community College
Bachelor of Science - Criminology And Criminal Justice
Norther Arizona University
Bachelor of Science - Social Work
Northern Arizona University
High School Diploma -
South Mountain High School
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