Patricia Rolon
West Dover,VT
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Able to handle super busy, and chaotic environments due to being located in a resort small town. Dealing with tens of thousands of dollar transactions throughout the day, and couple of thousands of dollars in cash.
Overview
3
3
years of professional experience
Work History
Sales Associate
Snow Mountain Market
West Dover, VT
12.2023 - Current
- Processed credit card transactions quickly and securely.
- Attended weekly team meetings to review performance goals and objectives.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Dealt with a high passed environment ensuring customers leave in a quick and timely manner.
- Processed transactions using a point-of-sale system.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors, windows, displays.
- Answered incoming telephone calls to provide store, products and services information.
- Providing excellent customer service and resolve the situation in a calm, and timely manner
- Recommend, and promote products and services based on customer needs, and wants
Dining Room Attendant
Mount Snow Ski Resort
West Dover
12.2021 - 03.2023
- Cleaned spills on floors immediately using proper safety procedures.
- Resolved customer complaints in a professional manner while ensuring satisfaction.
- Performed closing duties such as restocking items, turning off lights, locking doors.
- Greeted guests upon arrival and directed them to their tables.
- Assisted in the preparation of beverages such as coffee, tea, juices, water.
- Maintained cleanliness of assigned station in accordance with health regulations.
- Responded promptly to customer inquiries or requests for assistance.
- Provided menu information, answered questions, and made suggestions regarding food and beverage items.
- Set up dining areas with appropriate utensils, linens, condiments, napkins, and glassware.
- Assisted other team members when needed during busy times.
- Sanitized work surfaces including tables and counters between seating's.
- Communicated order details to kitchen staff in a timely manner.
- Followed company policies and procedures when serving alcohol responsibly.
- Effectively multitasked within fast-paced environment.
Education
High School Diploma -
Colegio Nacional Adela Speratti
Km. 8 Acaray 12-2018
Bachelor - Tourism
Universad Nacional Del Este
Barrio Las CarmelitasSkills
- Point of sale transactions
- Customer service
- Sales techniques
- Inventory management
- Cash handling
- Safety and Security
- Hospitality
- Team work
- Multilingual
- Problem-solving
- Product recommendations
- Communication skills
- Upselling strategies
- Friendly and outgoing
- Positive and professional
- Flexible schedule
- Cultural awareness
- Time management
Languages
Spanish
Native/ Bilingual
Portuguese
Full Professional
Guarani
Native/ Bilingual
English
Full Professional
Affiliations
- Did competitive, and competed in international dancing while attending high school.
References
References available upon request.
Miscellaneous
- Height: 165cm
- Weight: 59 kilograms
- Nationality: Paraguayan
- Age: 23
- Gender: Female
- Can Swim efficiently
Timeline
Sales Associate
Snow Mountain Market
12.2023 - Current
Dining Room Attendant
Mount Snow Ski Resort
12.2021 - 03.2023
High School Diploma -
Colegio Nacional Adela Speratti
Bachelor - Tourism
Universad Nacional Del Este