Patricia Romero
El Paso,TX
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding telephone etiquette but most of all, I have great compassion for people,most of all the elderly and last but definitely not leat, I love the Lord with all my heart.
Overview
14
14
years of professional experience
Work History
Receptionist
Texas State Veterans Home
El Paso, TX
03.2019 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Assisted with special projects assigned by management when required.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Sorted incoming mail and directed to correct personnel each day. Most of all, I love having a face to face contact with the residents and their families
Marketing Consultant
Gentiva Hospice
El Paso, TX
03.2018 - 09.2018
- Visited Hospitals and homes to promote Gentiva Hospice
CNA
Montevista Nursing Home
El Paso, TX
12.2016 - 06.2018
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Monitored food intake and output as directed by nursing staff.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Provided emotional support to family members during difficult times.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Transported residents within the facility as needed.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Used mobility devices to transport patients.
- Helped residents walk with or without self-help devices.
- Distributed drinking water and nourishment to residents.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Assisted residents in preparing for activities and social programs.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
Receptionist
Royal Estates of El Paso
El Paso, TX
06.2010 - 10.2016
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
- Updated daily log book with information about visitors entering the premises.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Assisted with special projects assigned by management when required.
- Organized conference room reservations for meetings or events.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Greeted and directed visitors to appropriate personnel and answered average of 100 calls and emails daily.
Education
Certification - CNA
Rio Grande Community College
El Paso, TX12-2016
Associates - Administrative Assistant
Southwest University
El Paso, TX05-2010
Some College (No Degree) - Social Work
Community College Valle Verde
El Paso, TXSkills
- Professional and polished presentation
- Positive and professional
- Multi-line telephone skills
- Mail distribution
- Mail handling
- Office Administration
- Customer Service
- Appointment Scheduling
- Effective Communication
- Information desk management
- Teamwork and Collaboration
- Needs Assessment
- Interpersonal Skills
- Visitor and Customer Relations
- Excellent Communication
- Written Communication
- Courteous and Professional
Timeline
Receptionist
Texas State Veterans Home
03.2019 - Current
Marketing Consultant
Gentiva Hospice
03.2018 - 09.2018
CNA
Montevista Nursing Home
12.2016 - 06.2018
Receptionist
Royal Estates of El Paso
06.2010 - 10.2016
Certification - CNA
Rio Grande Community College
Associates - Administrative Assistant
Southwest University
Some College (No Degree) - Social Work
Community College Valle Verde