Patricia Rotter
Bailey,MS
Summary
Results-driven administrative professional with a proven track record in enhancing customer satisfaction through efficient dispatching and invoicing processes. Strong capability in maintaining accurate records and collaborating across departments to resolve discrepancies and optimize operational workflows.
Overview
10
10
years of professional experience
Work History
Administrative Assistant, Auditor & Dispatcher
KeithCo Petroleum
Hattiesburg, USA
02.2022 - 12.2024
- Managed administrative operations supporting multiple fuel store locations and customers
- Processed purchase orders, invoices, inventory records, and financial documentation using AS400
- Assisted with auditing inventory and financial discrepancies across multiple store locations
- Coordinated fuel dispatching for company stores and customers while maintaining accurate scheduling and communication
- Created, coded, priced, processed, and distributed customer invoices
- Maintained databases, schedules, customer records, and operational files
- Collaborated with management, vendors, drivers, and store personnel to resolve discrepancies and improve reporting accuracy
- Prepared reports related to inventory, collections, operational tracking, and financial records
- Provided customer service support while handling high-volume administrative tasks in a fast-paced environment
- Maintained accurate records and documentation to support reporting, invoicing, collections, and auditing processes
Coil Winder
Howard, Inc.
Laurel, Mississippi
06.2018 - 03.2021
- Wound coils with precision machinery to meet production specifications.
- Inspected finished coils for quality adherence and compliance standards.
- Operated winding machines, ensuring optimal performance and strict safety protocols.
- Maintained inventory of materials and supplies for winding operations.
- Collaborated with team members to optimize workflow and increase efficiency.
- Trained new employees on winding techniques and safety procedures.
- Documented production processes to ensure accurate operational records.
Receptionist / Administrative Assistant
Family Health Center
Laurel, USA
10.2019 - 03.2020
- Managed patient check-in/check-out processes in a fast-paced medical office
- Verified insurance coverage, copays, and patient information
- Scheduled appointments and coordinated patient communication
- Handled cash payments and maintained accurate records
- Answered multi-line phones and directed patient inquiries professionally
Patient Services Coordinator
South Central Regional Medical Center
Laurel, USA
12.2017 - 06.2018
- Assisted patients with registration, insurance verification, and payment processing
- Maintained accurate patient records using electronic systems
- Supported front office operations while ensuring positive patient experiences
- Performed cash and non-cash transactions accurately and efficiently
Customer Relations Manager
Chunky River Harley-Davidson
Meridian, USA
12.2015 - 01.2017
- Managed customer service experience for dealership guests and clients
- Answered multi-line phones and handled administrative office duties
- Processed title documentation and maintained invoice records
- Conducted customer follow-up communications and event outreach
Legal Secretary
The Duncan Firm
Little Rock, USA
10.2014 - 12.2014
- Requested and organized medical records and legal documentation for case preparation
- Coordinated communication between clients, medical providers, and insurance companies to facilitate information flow and resolve inquiries
- Managed incoming calls and administrative correspondence to ensure timely response and support for legal team
Education
CNA Technical Program -
Meridian Community College
Meridian, MS05-2013
High School Diploma -
Deer Creek High School
Arcola, MS05-2002
Skills
- Office administration
- Logistics coordination
- Scheduling and dispatching
- Purchase order processing
- Accounts invoicing
- Record management and reporting
- Compliance reporting
- Regulatory compliance
- Data analysis and Excel
- Office software proficiency
- AS400 and QuickBooks proficiency
- Multi-line phone handling
- Customer service and relations
- Task organization
- Phone etiquette
Timeline
Administrative Assistant, Auditor & Dispatcher
KeithCo Petroleum
02.2022 - 12.2024
Receptionist / Administrative Assistant
Family Health Center
10.2019 - 03.2020
Coil Winder
Howard, Inc.
06.2018 - 03.2021
Patient Services Coordinator
South Central Regional Medical Center
12.2017 - 06.2018
Customer Relations Manager
Chunky River Harley-Davidson
12.2015 - 01.2017
Legal Secretary
The Duncan Firm
10.2014 - 12.2014
CNA Technical Program -
Meridian Community College
High School Diploma -
Deer Creek High School