Summary
Overview
Work History
Education
Skills
Timeline
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Marcia Massey

Benton,IL

Summary

Dynamic administrative professional with a proven track record at West City Police Department, excelling in office management and critical thinking. Adept at streamlining processes and enhancing team productivity, I leverage strong problem-solving skills and meticulous documentation practices to drive operational efficiency and support strategic initiatives.

Overview

17
17
years of professional experience

Work History

Administrative Assistant/ Dispatcher

West City Police Department
04.2018 - Current
  • Coordinated scheduling for department meetings and events, ensuring seamless communication across teams.
  • Managed sensitive documentation and records, adhering to confidentiality protocols and compliance regulations.
  • Streamlined office procedures, enhancing operational efficiency and reducing response times for administrative requests.
  • Assisted in the preparation of reports and presentations, contributing to strategic planning initiatives within the department.

Assistant Manager

Casey General Store
03.2013 - 09.2019
  • Developed operational strategies to enhance team productivity and streamline processes.
  • Led cross-functional teams in executing strategic initiatives and achieving departmental goals.
  • Implemented training programs for new staff, improving onboarding efficiency and retention rates.
  • Analyzed performance data to identify areas for improvement and drive continuous enhancements.

Home Health Aide

Addus Home Health Care
05.2008 - 03.2013
  • Assisted patients with daily living activities, ensuring comfort and safety.
  • Coordinated transportation and scheduling for medical appointments effectively.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Assisted disabled clients to support independence and well-being.

Education

No Degree - Agricultural Economics

Southeastern College
Harrisburg, IL
05-2014

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Time management
  • File organization
  • Filing
  • Critical thinking
  • Strong problem solver
  • Documentation and recordkeeping
  • Office management
  • Database entry
  • Professional communication
  • Scheduling and calendar management
  • Dedicated team player
  • Verbal communication
  • Data organization
  • Deadline oriented
  • Records management
  • Professional and mature
  • Filing and data archiving
  • Invoice processing
  • Documentation and reporting
  • Resourceful
  • Records administration
  • Complex Problem-solving
  • Documentation and control

Timeline

Administrative Assistant/ Dispatcher

West City Police Department
04.2018 - Current

Assistant Manager

Casey General Store
03.2013 - 09.2019

Home Health Aide

Addus Home Health Care
05.2008 - 03.2013

No Degree - Agricultural Economics

Southeastern College

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Marcia Massey