Steven Simpson
Benton,IL
Summary
Dynamic Service Technician with a proven track record at J@J Ventures, excelling in equipment diagnostics and repairs. Recognized for enhancing customer satisfaction through effective troubleshooting and preventive maintenance. Strong attention to detail and exceptional customer service skills drive successful outcomes in fast-paced environments. Committed to delivering high-quality service and support.
Organized salesmen with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete mentally and physically-demanding work. Safety-oriented team player with strong attendance record.
Overview
13
13
years of professional experience
Work History
Service Technician
J@J Ventures
09.2024 - Current
- Diagnosed and repaired equipment malfunctions efficiently, reducing downtime for clients.
- Conducted routine maintenance checks to ensure optimal performance of machinery and systems.
- Collaborated with team members to streamline service processes and enhance customer satisfaction.
- Utilized diagnostic tools and software to troubleshoot issues effectively and accurately.
- Provided technical support to customers, addressing inquiries and resolving concerns promptly.
- Implemented feedback mechanisms to improve service delivery and maintain high-quality standards.
Traveling Sales Representative
Raymack Inc
04.2024 - 07.2024
- Developed and maintained strong client relationships through regular communication and personalized service.
- Executed product demonstrations and presentations to showcase features and benefits effectively.
- Conducted market research to identify new sales opportunities and customer needs.
- Collaborated with marketing team to align promotional strategies with sales goals.
DirecTv Installation Technician
Boyll Communications
02.2013 - 06.2023
- Installed and configured communication systems for residential and commercial clients.
- Conducted routine maintenance and troubleshooting on installed equipment to ensure optimal performance.
- Collaborated with team members to streamline installation processes, reducing project completion time.
- Trained junior technicians on best practices for installation and customer service excellence.
- Managed inventory of tools and equipment, ensuring availability for timely project execution.
- Provided technical support to customers post-installation, enhancing user satisfaction and system reliability.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
Education
High School Diploma -
Hamilton County High School
McLeansboro, IL06-2004
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Documentation and reporting
- Power tool proficiency
Timeline
Service Technician
J@J Ventures
09.2024 - Current
Traveling Sales Representative
Raymack Inc
04.2024 - 07.2024
DirecTv Installation Technician
Boyll Communications
02.2013 - 06.2023
High School Diploma -
Hamilton County High School