Hi, I’m
Patricia Ruiz
Summary
Dynamic professional with a strong work ethic and exceptional communication skills, honed as a Police Service Aide at Davie Police Department. Successfully enhanced community well-being through effective problem-solving and collaboration, while maintaining high customer satisfaction. Proven ability to streamline processes and train staff, fostering a supportive and efficient work environment.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Service industry professional with proven experience in supporting operations and enhancing customer satisfaction. Strong focus on teamwork and adaptability, ensuring reliability and flexibility in dynamic environments. Skilled in communication, problem-solving, and maintaining high standards of service. Recognized for consistent delivery of results and positive impact on team efficiency.
Experienced with assisting clients and maintaining operational standards. Utilizes effective communication and problem-solving to ensure smooth daily operations. Track record of fostering teamwork and enhancing overall service quality.
Overview
30
years of professional experience
Work History
Davie Police Department
Police Service Aide
01.2003 - 02.2024
Job overview
- Communicated professionally with individuals from different ethnic and cultural backgrounds.
- Drafted timetables and work programs.
- Provided exceptional support to clients, addressing inquiries and resolving issues promptly.
- Prepared weekly written and oral reports about community service programs.
- Assisted in streamlining processes for improved efficiency and reduced waiting times.
- Worked closely with organizations, individual businesses and government agencies to foster welcoming climate for business.
- Demonstrated adaptability by quickly learning new tasks or systems as required by the position or organization.
- Addressed and resolved neighborhood problems and complaints tactfully to maximize satisfaction.
- Maintained clean and organized workspaces, contributing to a welcoming environment for customers.
- Gathered information and filed reports to resolve complaints.
- Maintained equipment and inventory records.
- Promoted a positive image of the organization through excellent communication and interpersonal skills.
- Enhanced public safety by conducting routine patrols and reporting suspicious activities.
- Elevated overall community well-being through consistent monitoring of existing services while identifying opportunities for growth or improvement.
- Trained new staff members on company protocols and procedures, fostering a supportive team atmosphere.
- Successfully managed a high volume of customer interactions, providing prompt and accurate assistance while maintaining a friendly demeanor.
- Facilitated positive customer interactions through active listening and clear communication skills.
- Enhanced customer satisfaction by providing timely and efficient service to clients.
- Efficiently managed high-pressure situations while maintaining a calm demeanor and delivering exceptional service.
- Supported diverse clientele with empathy and professionalism, tailoring assistance to individual needs.
- Conducted regular inventory checks, ensuring adequate supplies were always available for smooth operations.
- Ensured strict adherence to company policies, industry regulations, safety standards, promoting a safe environment for all involved parties.
- Participated in ongoing professional development opportunities aimed at refining skill sets relevant to the Service Aide role.
- Maintained clean and safe work environment.
Pep Boys
Assistant Store Manager
06.1994 - 12.2002
Job overview
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
Education
Stranahan High School1800 Sw 5th Pl. Ft. Lauderdale, Fl 33312
High School Diploma
05-1990
Skills
- Strong work ethic
- Empathy and patience
- Data entry proficiency
- Record keeping
- Resourcefulness and initiative
- Data collection
- Teamwork
- Teamwork and collaboration
- Customer service
- Team player
- Problem-solving
- Warm and friendly
- Time management
- Attention to detail
- Professional attitude
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Cleaning and sanitizing
- Clear communication
- Customer satisfaction
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Problem-solving aptitude
- Professional demeanor
- Telephone etiquette
- Written communication
- Adaptability
- Continuous improvement
- Time management abilities
- Interpersonal communication
- Professionalism
- Conflict resolution
- Interpersonal skills
- Self motivation
- Conflict and complaint resolution
- Task prioritization
- Customer interaction
- Decision-making
Three Employee of the Month Awards
Two were for Identifying suspects through processing of crime scenes and the other was for locating a wanted suspect for a occupied Burglary.
Excellence In Police Service Award
This award was issued by the Chief of Police for the service I provided during the year of 2019.
Timeline
Police Service Aide
Davie Police Department
01.2003 - 02.2024
Assistant Store Manager
Pep Boys
06.1994 - 12.2002
Stranahan High School
High School Diploma
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