Patricia Saldana
Escondido,CA
Summary
Multifaceted, driven and highly motivated professional seeks career in management/ administrative/ customer service capacity; offering 10+ years of customer service and leadership roles. Skilled at problem solving and conflict resolution in a fast pace office setting. Highly dependable, with a strong work ethic. Ability to quickly and easily learn and use new software.
Overview
10
10
years of professional experience
Work History
Warranty Administrator
Hyundai of Escondido
Escondido, CA
02.2022 - Current
- Processed warranty claims efficiently, ensuring compliance with manufacturer guidelines.
- Coordinated communication between service departments and customers regarding warranty status.
- Maintained accurate records of claims and repairs using dealership management software.
- Performed daily office duties
- Streamlined claim submission processes, reducing turnaround time for approvals.
- Reviewed documentation for accuracy, preventing potential errors in claim processing.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
Service Office Supervisor/ Warranty Administrator
Hyundai of Escondido
Escondido, CA
02.2022 - 03.2024
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Coordinated staff schedules, optimizing workforce allocation for maximum efficiency.
- Trained new employees on operational processes and customer service standards.
- Implemented process improvements that enhanced workflow and reduced errors.
- Performed daily office duties
- Answered multiple line phones
- Setting Service Appointments and calling No shows, and confirming appointments
- Reached out to our vendors to performed services that we sublet out and verified availability to coordinate with customer and vendor
- Acting as a secretary for the service advisor needs
- Submitted warranty claims
- Reconcile deposits for service department on a daily basis
- Book out repair orders for service department creating a final invoice
- Met high productivity standards in processing payment for customers
- Trained new team members in cash register opertations
- Follow up on payments for outstanding claims from insurance companies
- Make sure RO's are booked correctly
- Built and maintained working relationships with peers and upper management
- Created the schedule for the department to ensure coverage
- In charge of our rental fleet of 33 vehicles, creating rental agreements and performing walk around and taking delivery of every rental that comes back making sure it is ready to go at any given moment.
- Staying on top of updated registrations of all 33 vehicles in our fleet
- Processed warranty claims efficiently, ensuring compliance with manufacture guidelines
- Maintained accurate records of claims and repairs using dealership management software
- Streamlined claim submission processes, reducing turnaround time for approvals.
- Reviewed documentation for accuracy preventing potential errors in claim processing
- Supported service department in understanding applicable warranties, leading to improve accuracy in diagnosing warrantable repairs.
- Submitted supporting documentation to satisfy criteria required by manufacturer
- stay up to date on changes in manufacture warranties and communicated updates to service departments staff as necessary
- reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments
Head Cashier
Toyota of Escondido
Escondido, CA
05.2021 - 02.2022
- Supervised cash handling operations, ensuring accuracy in transactions and balancing registers.
- Trained and mentored new cashiers on customer service protocols and point-of-sale systems.
- Managed daily cash flow, optimizing processes to enhance efficiency in checkout procedures.
- Resolved customer inquiries and disputes promptly, maintaining high satisfaction levels.
- Resolved escalated customer disputes with special actions such as discounts
- Reconcile deposits for Service and Parts department on a daily basis
- Booked repair orders to Service Department creating a final invoice
- Followed up on payments for outstanding claims from insurance companies
- Making sure Repair orders are booked correclty
- Built and maintain working relationships with peers and upper management
- Created the schedule for the department to ensure coverage
Warranty Administrator
Toyota of Escondido
Escondido
11.2017 - 02.2022
- Submitted warranty claims for payment
- Resubmitted rejected warranty claims
- checked repair ordres for appropriate opcodes, time flagged, catching errors and making revision
- Open correction RO's to correct any booking errors
- End of Month procedures - Work In- Progress and posting to accounting schedule
Service Development Center Manager (SDC)
Toyota of Escondido
Escondido
03.2016 - 11.2020
- Directed daily operations to ensure optimal efficiency and service standards.
- Implemented training programs to enhance team skills and performance.
- Answered multiple line phones
- Setting service appointments and calling No shows and confirmations
- Acting a secretary for the service advisor needs
- Worked closely with Service Advisors to assist customers
- Created schedule for the department to ensure coverage
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Trained new staff member on company policies and center expectations
- Cultivated positive support with fellow employees to boost company morale and promote employee retention
- Recruited, interviewed and hires employees
- Evaluated employee performance and conveyed constructive feedback to improve skills
Education
No Degree - Criminal Justice
San Francisco State University
San Francisco, CAAssociate of Science - Humanities
Palomar College
San Marcos, CASkills
- Multi-tasking
- Billing and Invoicing
- Customer Relations
- Organization and Planning
- Office Streamlining
- Account Reconcililation
- Coaching and Training
- Staff Supervisor/ Management Skills
- Organizational Skills
- Clerical Support
- Proficient in Microsoft Office, QuickBooks, Excel , Google Sheets
- Type 60wpm
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Warranty Administrator
Hyundai of Escondido
02.2022 - Current
Service Office Supervisor/ Warranty Administrator
Hyundai of Escondido
02.2022 - 03.2024
Head Cashier
Toyota of Escondido
05.2021 - 02.2022
Warranty Administrator
Toyota of Escondido
11.2017 - 02.2022
Service Development Center Manager (SDC)
Toyota of Escondido
03.2016 - 11.2020
No Degree - Criminal Justice
San Francisco State University
Associate of Science - Humanities
Palomar College
Employee of the Month
Employee of the Month (Hyundai of Escondido) November 2024
Employee of the Month (Hyundai of Escondido) March 2022
Employee of the Month ( Toyota of Escondido) 2014