Anna Girardeau
Bamberg,SC
Summary
Dynamic Automotive Warranty Administrator with extensive experience at Johnson Automotive Group. Expert in claims processing and documentation. I have successfully resolved discrepancies and streamlined warranty procedures, enhancing efficiency. This includes handling ledger schedules and reconciling within accounting. My strong communication skills foster collaboration with management and vendors, ensuring compliance with manufacturer policies and driving continuous improvement in warranty operations.
Communicating with our dealerships’ DTS, FOM, DOM, Ram, Service Managers, Directers, Advisors and technicians. I also communicate with accounting clerks and comptrollers as well.
Organization and documentation are key to success in warranty procedures and I strive to achieve, obtain and maintain these skills.
Overview
7
7
years of professional experience
Work History
Warranty Administrator
Lugoff Nissan
Lugoff, South Carolina
06.2023 - Current
- All roles under Johnson Automotive Group
Warranty Administrator
Legacy Chevrolet
Greenwood, South Carolina
07.2022 - Current
- All roles under Johnson Automotive Group
Warranty Administrator
Chrysler Dodge Jeep Ram
Sumter, South Carolina
08.2021 - Current
- All roles under Johnson Automotive Group
Warranty Administrator
Nissan of Sumter
Sumter, South Carolina
06.2020 - Current
- All of roles under Johnson Automotive Group
Automotive Warranty Administrator
Johnson Automotive Group, LLC
Orangeburg, South Carolina
01.2019 - Current
- Remember and keep up to date with manufacturer policies and procedures.
- Review and process Factory Warranty Claims, Manufacturer Service Contact Claims, Transportation Claims, Paint Claims, Goodwill Claims, Promotional Claims and Manual Entry Claims to ensure accuracy of all information.
- Work with Service Manager’s to ensure our manufacturer’s policies and procedures are being enforced and that all crucial information is provided to submit the claim and request reimbursement.
- Communicate with the FOM, DOM and RAM for each dealership to ensure Goodwill claims and Promotional Claims are approved and reimbursed accordingly. Also to keep up to date with changes in Manufacturer Standards.
- Communicate with General Managers, Sales Managers, Office Managers and Accounting Clerks to follow through with any related tasks.
- Communicate with Manufacturer Representation to resolve suspended, rejected and pending claims. To conclude any promotional reimbursements as well.
- Review Host Reports for any chargebacks from Engineering or Manufacturers Parts Team.
- Work with the Dealer DTS to communicate their recommendations on repairs and their input of approval.
- Advise, guide and assist in the responsibilities of service managers, advisors and technicians regarding factory warranty repairs. Provide accurate guidance and answers if they have questions.
- Report to proper management when policies and procedures aren’t being followed and repetitive errors are occurring by staff.
- Update staff with warranty bulletins and campaigns that are new and open.
- Resolved discrepancies in warranty coverage for customers.
- Developed and maintained relationships with vendors, suppliers, and other third-party providers related to warranty services.
- Coordinated with internal departments such as sales, engineering, finance., to ensure accurate handling of all warranty claims.
- Maintained up-to-date knowledge of current industry regulations related to warranties.
- Evaluated existing policies and procedures for processing warranties and identified areas for improvement.
- Participated in training sessions offered by vendors or manufacturers related to specific products or services covered by the company's warranty program.
- Stayed up to date on factory announcements and recalls.
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Followed up on payments for outstanding claims.
- Resubmitted rejected warranty claims and received authorization for write-offs.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Collaborated with fellow team members to manage large volume of claims.
- Organized information by using spreadsheets, databases or word processing applications.
- Work with service advisors and service technicians regarding warranty repairs and procedure requirements.
- Work with parts personnel to correct part quantities, part numbers and parts pricing on any and all warranty claims.
- Update claims daily in dealer sites to maintain a timely reimbursement agenda.
- Print Warranty Claim Recap Sheets and calculate and notate any adjustments, document the adjustment cause to prepare the claim for scanning and filing.
- Document claims, scan them in and file them in numerical order for auditing purposes.
- Reconcile general ledgers within accounting.
- Attend virtual classes, trainings and meetings to refresh and broaden knowledge on new and upcoming warranty news.
- Communicate with company CFO on any repetitive issues with service teams and place a resolution.
Automotive Warranty Administrator
Nissan of Orangeburg
Orangeburg, South Carolina
01.2019 - Current
- All roles under Johnson Automotive Group
Automotive Accounting Clerk
Nissan of Orangeburg
Orangeburg, South Carolina
02.2018 - 01.2019
- Prepared morning and afternoon bank deposits by compiling data and funds from cashiers.
- Processed all title work for new and used inventory; wholesale vehicles, auction purchased vehicles, dealer trades.
- Processed all tag and title documents for new and used sold vehicles within 30 days of sale.
- Communicated with DMV offices and customers regarding issues or additional needs.
- Maintained filing for all vehicle MCO’s and titles.
- Answered and transferred calls on a multi line switch board.
Education
Associate of Science - Allied Health Sciences
South University
Savannah, GA06-2015
Year 2008
Bamberg-Ehrhardt High School
Bamberg, SCRadiologic Technology 2009-2011
Midlands Technical College
West Columbia, SCSkills
- Appointment Scheduling
- Claims Processing
- Sales Support
- Paperwork coordination
- Warranty processing
- Claim management
- Manufacturer communication
- Policy adherence
- Documentation accuracy
- Service coordination
- Account reconciliation
- Regulatory compliance
- Relationship building
- Process improvement
- Data organization
- Training participation
- Team collaboration
- Problem resolution
- Policy management
- Recordkeeping skills
- Automotive industry expertise
- Compliance reviews
- Error reviews
- Claims submissions
- Compliance monitoring
- Microsoft office
- Warranty analysis
- Policy enforcement
- Warranty auditing
- Department operations management
- Denied claims identification
- Multi-tasking
- Detail orientation
- Professional demeanor
- Interpersonal skills
- Data entry
Timeline
Warranty Administrator
Lugoff Nissan
06.2023 - Current
Warranty Administrator
Legacy Chevrolet
07.2022 - Current
Warranty Administrator
Chrysler Dodge Jeep Ram
08.2021 - Current
Warranty Administrator
Nissan of Sumter
06.2020 - Current
Automotive Warranty Administrator
Johnson Automotive Group, LLC
01.2019 - Current
Automotive Warranty Administrator
Nissan of Orangeburg
01.2019 - Current
Automotive Accounting Clerk
Nissan of Orangeburg
02.2018 - 01.2019
Associate of Science - Allied Health Sciences
South University
Year 2008
Bamberg-Ehrhardt High School
Radiologic Technology 2009-2011
Midlands Technical College