Lisa Bettendorf
Muskegon,MI
Summary
Experienced Warranty Administrator and Service Advisor master certified in Ford warranty. Warranty excellence achieved with respect to policy and repeat repairs along with cost variance. Master Certified as a Ford service advisor specializing in customer care, sales goals and gross profit while building customer loyalty.
Overview
14
14
years of professional experience
Work History
Warranty Administrator
Great Lakes Ford
Muskegon, MI
12.2011 - Current
- Participate in training sessions offered by Ford Motor Company related to specific products or services covered by the company's warranty program.
- Create detailed records of all customer interactions related to warranties and returns.
- Ensure compliance with applicable laws governing consumer protection rights when dealing with warranty claims.
- Monitor warranty costs, identifying areas for cost savings opportunities.
- Maintain up-to-date knowledge of current industry regulations related to warranties.
- Review and process warranty claims to ensure accuracy of all information.
- Stay certified on factory announcements and recalls.
- Reconcile warranty receivables with payments using appropriate accounting schedules.
- Organize claims paperwork and booked appointments with customers.
- Process warranty paperwork for accurate documentation, reporting and filing.
Sales Associate
AT&T
Norton Shores, MI
12.2010 - 12.2011
- Tracked sales performance metrics to identify trends in market place.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Attended weekly team meetings to review performance goals and objectives.
- Developed promotional strategies to increase sales volume.
- Maintained up-to-date knowledge of store merchandise and policies.
- Developed trusting relationships with customers by making personal connections.
Education
Some College (No Degree) - Business Administration
Muskegon Community College
Muskegon, MISkills
- Technical knowledge
- Paperwork Processing
- Appointment booking
- Appointment Scheduling
- Compliance Monitoring
- Claims Processing
- Error reviews
- Trend Analysis
- Policy Enforcement
- Claims submissions
- Software Applications
Timeline
Warranty Administrator
Great Lakes Ford
12.2011 - Current
Sales Associate
AT&T
12.2010 - 12.2011
Some College (No Degree) - Business Administration
Muskegon Community College
Similar Profiles
Nina BommaritoNina Bommarito
Registered Medical Assistant at Henry Ford Health Great Lakes Cancer Management SpecialistsRegistered Medical Assistant at Henry Ford Health Great Lakes Cancer Management Specialists
Bryan M BudnickBryan M Budnick
ABLE BODIED SEAMAN at Great Lakes Fleet/Key Lakes ShippingABLE BODIED SEAMAN at Great Lakes Fleet/Key Lakes Shipping
Frank JacksonFrank Jackson
AB Seaman at Great Lakes Fleet/Key Lakes Inc.AB Seaman at Great Lakes Fleet/Key Lakes Inc.
Chandler KuruvillaChandler Kuruvilla
Strategic Growth Coordinator at IpsosStrategic Growth Coordinator at Ipsos
Omarion JonesOmarion Jones
Retail Associate at Goodwill Industries of West Michigan Inc.Retail Associate at Goodwill Industries of West Michigan Inc.