Gergana Hattori
San Antonio,TX
Summary
Hardworking and passionate job seeker with strong customer service skills looking for seasonal position.
Overview
19
19
years of professional experience
Work History
Warranty Administrator
North Park Volkswagen
08.2023 - Current
- Monitor factory recalls and announcements to stay on top of changes.
- Collaborate with service technicians to accurately diagnose vehicle issues and determine warranty repairs.
- Support service department in understanding applicable warranties, leading to improved accuracy in diagnosing repairs.
- Submit supporting documents to satisfy criteria required by manufacturer or distributor.
- Maintain a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Calculate adjustments, premiums and refunds.
Accounting Clerk
Kahlig Auto Group
10.2018 - 08.2023
- Processed credit card payments and reconciled credit card statements for accuracy in the accounting process.
- Enhanced financial reporting accuracy by conducting thorough account reconciliations and resolving discrepancies promptly.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Handled day-to-day accounting processes to drive financial accuracy.
Seasonal Sales Associate
Macy's La Cantera
11.2009 - 01.2018
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate/ Beauty Advisor for Dior
HMS Host, Minneapolis- Saint Paul International Airport
04.2006 - 07.2008
- Provided customer service
- Merchandised Dior counters and displays
- Managed sales and inventory.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
Education
No Degree - Accounting And Finance
University of Economics
Varna, Bulgaria 05.2001 -
Skills
Microsoft Office
Technical knowledge
Claims Processing
Paperwork Processing
Recordkeeping skills
Warranty Management
Claims submissions
Automotive Industry Expertise
Payment Processing
Timeline
Warranty Administrator
North Park Volkswagen
08.2023 - Current
Accounting Clerk
Kahlig Auto Group
10.2018 - 08.2023
Seasonal Sales Associate
Macy's La Cantera
11.2009 - 01.2018
Sales Associate/ Beauty Advisor for Dior
HMS Host, Minneapolis- Saint Paul International Airport
04.2006 - 07.2008
No Degree - Accounting And Finance
University of Economics
05.2001 -
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