Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Haley Sprague

Interlachen,FL

Summary

Dynamic professional with a diverse background at Beck Automotive Group, excelling in roles from Warranty Administrator to Sales Consultant. Skilled in software applications and sales support, I have a proven track record of enhancing customer satisfaction and streamlining claim processing. Demonstrated ability to foster relationships and improve compliance reviews, contributing to significant operational improvements.

Overview

7
7
years of professional experience

Work History

Warranty Administrator

Beck Automotive Group
11.2021 - Current
  • Gathered paperwork and contacted customers to book appointments.
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
  • Monitored factory recalls and announcements to stay on top of changes.

Shuttle Driver

Beck Automotive Group
01.2021 - 11.2021
  • Transported customers to and from the dealership.
  • Maintained clean and neat shuttle for passenger comfort.
  • Operated with safety and skill to avoid accidents and delays.
  • Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.

Sales Consultant

Beck Automotive Group
07.2020 - 01.2021
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Maximized customer retention by resolving issues quickly.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.

Photographer

Beck Automotive Group
07.2018 - 07.2020
  • Edited, toned, captioned, and uploaded photographs for publication on each Beck Website.

Cashier

Beck Automotive Group
02.2018 - 07.2018
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled cash with high accuracy and took care to check bills for fraud.

Detailer

Beck Automotive Group
09.2017 - 02.2018
  • Applied wax to vehicle exteriors and buffed to brilliant shine.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.

Education

High School Diploma -

Interlachen High School
Interlachen, FL
05-2018

Skills

  • Software Applications
  • Sales Support
  • Claim processing
  • Compliance reviews
  • Claims submissions
  • Appointment Scheduling
  • Paperwork coordination
  • Appointment booking

Accomplishments

    In my time as the Warranty Administrator for Beck Ford, I have repeatedly helped our dealership earn the "platinum Blue" status, which is the highest level in Fords Warranty Excellence Program.

Timeline

Warranty Administrator

Beck Automotive Group
11.2021 - Current

Shuttle Driver

Beck Automotive Group
01.2021 - 11.2021

Sales Consultant

Beck Automotive Group
07.2020 - 01.2021

Photographer

Beck Automotive Group
07.2018 - 07.2020

Cashier

Beck Automotive Group
02.2018 - 07.2018

Detailer

Beck Automotive Group
09.2017 - 02.2018

High School Diploma -

Interlachen High School

Similar Profiles

CREATE PROFILE
Haley Sprague