PATRICIA SANCHEZ
Las Vegas,NV
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
2
2
Certification
Work History
Head Bartender
Outback
Gurnee, Illinois
07.2015 - 08.2024
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Closed out cash register and prepared cashier report at close of business.
- Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Maintained secure cash drawers, promptly resolving discrepancies
- Crafted special drink and cocktail menu items for seasonal offerings.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Catering Supervisor
Outback
10.2020 - 05.2024
- Listened to guest needs and responded promptly for personalized service
- Followed safety, sanitization, and food handling
- Communicated professionally with customers, colleagues, and supervisors
- Maintained warm and professional demeanor, welcoming and directing event attendees to designated tables
- Confirmed order details and followed up on questions to minimize catering errors
- Coordinated catering deliveries to businesses on high-volume days
- Increased catering business by reaching out to local businesses, churches, and community groups
- Set up tables, decorations, and action stations for catered events
- Increased profits with special offerings, seasonal changes, and promotions
- Drove catering revenues by bringing in new business to establishment, consistently exceeding quarterly and yearly goals.
Education
Certification -
Sunstate Academy
Fort Myers, Fl01.2010
High School Diploma -
Antioch High School
Antioch, IL06.2005
Skills
- Menu item recommendation
- Team member support
- Point of sale system
- Guest engagement
- Strong communication
- Positive and professional
- Hospitality and accommodation
- Staff Management
- Schedule Coordination
- Catering Coordination
- Staff Scheduling
- Customer-Oriented
- Performance Improvement
- Decision Making
- Inventory Control
- Event Planning
- Problem Solving
- Marketing Strategies
- Vendor Relations
- Reservation Handling
- Table Management
- Organizational Skills
- Time Management
- Staff Training
- ServSafe Food Manager
- Liquor Law Compliance
- Back of House Management
- Front of House Management
- Cash handling proficiency
- Cash Handling Accuracy
- Cash handling and security
Certification
- Sheriff’s card
- Tam card
- Health card
- Serv safe
Timeline
Catering Supervisor
Outback
10.2020 - 05.2024
Head Bartender
Outback
07.2015 - 08.2024
Certification -
Sunstate Academy
High School Diploma -
Antioch High School
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