Rachael McGinnis
Marietta,GA
Summary
Diligent server with a proven track record of delivering exceptional customer service in fast-paced environments. Expertise in table management and seamless collaboration with kitchen staff to ensure smooth operations and enhance patron satisfaction. Strong multitasking abilities and keen attention to detail contribute to creating a seamless dining experience that leaves a lasting impression on guests. Committed to fostering a welcoming atmosphere while efficiently addressing customer needs and preferences.
Overview
5
5
years of professional experience
Work History
Head Bartender
African Soulfood Restaurant
06.2024 - Current
- Supervised daily bar operations, ensuring efficient service and adherence to safety standards.
- Created new and unique cocktail menus which aligned and enhanced the theme of the restaurant.
- Trained and mentored new bartenders, enhancing team performance and customer satisfaction.
- Managed inventory control processes, optimizing stock levels and minimizing waste.
Bartender
Applebee's Neighborhood Grill & Bar
03.2023 - 05.2024
- Crafted and served diverse and constantly changing beverage selections
- Managed bar inventory, minimizing waste while maintaining stock levels for peak service hours.
- Trained new staff on cocktail preparation techniques and company standards to enhance team efficiency.
Server
Sweet Georgia's Juke Joint
11.2022 - 02.2023
- Processed orders and sent to kitchen employees for preparation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Two Cities Pizza Company
02.2022 - 11.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Hostess
Outback Steakhouse
04.2021 - 02.2022
- Backed up servers by checking on tables and retrieving items for guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Seated patrons based on guest preferences and seating availability.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Server
Cracker Barrel Old Country Store
06.2020 - 11.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Bachelor of Arts - Sociology
Georgia State University
Atlanta, GA05.2026
Skills
- Dining Customer Service
- Menu Item Recommendation
- Server and Bartender Training
- Table Monitoring and Turnover
- Quality Control
- Food Sales and Promotion
- High-Volume Dining
- Order Accuracy
- Cash Handling
- Food and Drink Safety
- Strong communication skills
Timeline
Head Bartender
African Soulfood Restaurant
06.2024 - Current
Bartender
Applebee's Neighborhood Grill & Bar
03.2023 - 05.2024
Server
Sweet Georgia's Juke Joint
11.2022 - 02.2023
Server
Two Cities Pizza Company
02.2022 - 11.2022
Hostess
Outback Steakhouse
04.2021 - 02.2022
Server
Cracker Barrel Old Country Store
06.2020 - 11.2021
Bachelor of Arts - Sociology
Georgia State University