Patricia Sanders
Garland,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
14
14
years of professional experience
1
1
Cartus Relocation Services
Work History
Customer Service Representative
Cascade Financial Services
Chandler, AZ
05.2022 - 02.2024
- Ensured compliance with all established procedures related to data entry operations.
- Entered data from source documents into computer system with accuracy and speed.
- Reviewed final output against original input forms for accuracy before submitting them for approval.
- Retrieved data from the database or electronic files as requested.
- Resolved discrepancies in information and obtained further information for incomplete documents.
- Contacted customers via phone or email to address data inquiries.
Customer Service Representative
Cartus Relocation Services
Irving, TX
2010.03 - 2021.04
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Secretarial Services - General Office Services
American Institute of Business
Dallas, TX04-1988
High School Diploma -
Lake Highlands High School
Dallas, TX05-1972
Some College (No Degree) - General Business
Richland College
Dallas, TXSkills
- Call Management
- Report Generation
- Inbound and Outbound Calling
- Scheduling
- Account Updating
- Account Management
- Customer Relations
- Call Center Operations
- Data Entry
Timeline
Customer Service Representative
Cascade Financial Services
05.2022 - 02.2024
Customer Service Representative
Cartus Relocation Services
2010.03 - 2021.04
Secretarial Services - General Office Services
American Institute of Business
High School Diploma -
Lake Highlands High School
Some College (No Degree) - General Business
Richland College
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