Patricia Santiago
Indio,CA
Summary
Results-driven professional with experience in real estate and sales support, bringing strengths in customer relationship management, order processing, and lead tracking. Skilled in scheduling, reporting, and team coordination to keep operations organized and clients informed. Focused on improving service quality, efficiency, and revenue support. Respectful and friendly professional with dynamic problem solving and customer service talents. Smart Sales Coordinator driving business opportunities with consistent follow up and positive engagement. Experience creating internal systems designed to mitigate losses and resolve issues quickly while maximizing customer satisfaction.
Overview
2
2
Languages
1
1
Certification
9
9
years of professional experience
Work History
Sales Coordinator, Real estate
Claudia Lugo"s
Indio, CA
02.2025 - Current
- Coordinated property showings and open houses to enhance visibility and attract potential buyers.
- Coordinated daily sales support for Claudia Lugo's retail team.
- Managed customer orders and follow-up communications for Claudia Lugo's clients.
- Resolved customer questions and order issues for Claudia Lugo's business.
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
- Supported sales team by delivering current territory sales data and costing information.
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
- Performed follow-up calls with customers after each sale was completed.
- Maintained an up-to-date database of prospective clients and their contact information.
- Generated leads through cold calling, networking, referrals and other methods.
- Analyzed customer feedback surveys to identify improvement areas, directly informing strategies to boost satisfaction.
- Maintained accurate records of sales activity and generated reports for management review.
- Cultivated key customer relationships, contributing to higher sales and repeat business.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
Manager Director
Amore"s
Palm Desert, California
11.2017 - 12.2024
- Directed daily operations at Amore's, coordinating service, staff, and guest flow.
- Led hiring, training, and scheduling for Amore's front-of-house team.
- Supervised inventory control, vendor ordering, and supply management for Amore's.
- Monitored food quality, presentation, and sanitation standards across Amore's dining areas.
- Resolved guest concerns and service issues with calm, professional communication.
- Reviewed sales reports, labor needs, and operational performance for Amore's.
- Implemented procedures to improve teamwork, consistency, and service delivery.
- Coordinated promotions, events, and community outreach for Amore's brand.
- Resolved customer complaints in a timely manner.
- Motivated employees by providing positive reinforcement for their accomplishments.
- Developed and implemented strategies to increase sales revenue.
- Managed day-to-day operations of the department, including budgeting, scheduling, and staffing.
- Prepared reports outlining progress towards organizational objectives.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Enhanced customer satisfaction through the development of a customer service excellence program.
Education
High School Diploma -
Decature High School
George, IA07-1985
Skills
- CRM administration
- Sales reporting
- Order processing
- Appointment scheduling
- Lead tracking
- Customer relationship management
- Inventory control
- Revenue tracking
- Client communication
- Problem solving
- Attention to detail
- Conflict resolution
- Team collaboration
- Safety protocols
- Workflow coordination
- Distribution management
- Data entry
- Performance tracking
- CRM software proficiency
- Customer communication
- Scheduling
- Customer service
Languages
English,
Professional
Spanish
Professional
Certification
- Cosmetologist
- Class B
- Accounting, A
- Business ,
Timeline
Sales Coordinator, Real estate
Claudia Lugo"s
02.2025 - Current
Manager Director
Amore"s
11.2017 - 12.2024
High School Diploma -
Decature High School