Lobby AttendantCustomer Service/Cashier/SalesInspectorTeam Manager Richmond Rattlers In-Line Hockey TeamBreakfast Hostess, customer service day houseman
1
Certification
39
years of professional experience
Resolved guest discrepancies, enhancing overall satisfaction and loyalty.,Drove strategic public relations initiatives, resulting in increased guest engagement.,Boosted daily sales through effective payment management for restaurant bills.
Work History
Lobby Attendant
6 Years 4 Months
Hilton | 04.2020 - Current
Multi task in many housekeeping details
Been employed at Hilton for 4 years full time
Customer Service/Cashier/Sales
7 Years 5 Months
Cracker Barrel | 03.2019 - Current
Par. Four level, which is the highest level for cashier and sales department engaging with guest in the Retail department working at cashier area, helping the guest pay for merchandise and their restaurant bill coordinating with the restaurant area for different services.
Inspector
9 Years 2 Months
Hilton | 06.2017 - Current
Multi tasking
Cross training in housekeeping department
Team Manager Richmond Rattlers In-Line Hockey Team
24 Years 7 Months
Relay For Life | 01.2002 - Current
Team Manager Cosby High School In-Line Hockey Team (Richmond, VA)
Volunteer for Hockey Fights Cancer (Richmond, VA)
Volunteer for Relay For Life (Cancer foundation) (Richmond, VA)
Breakfast Hostess, customer service day houseman
4 Years 10 Months
Hyatt House | 08.2012 - 06.2017
Full time position
- multi-tasking duties with co-workers in order to service the hotel guests
Cashier - Customer service
8 Years 5 Months
Dollar Tree Corporation | 01.2009 - 06.2017
Employed year around with flexible hours
Transferred to this location due to residential move
Excellent customer service; many cashier of the week awards
Cashier - Customer service
1 Year
Dollar Tree Corporation | 01.2008 - 01.2009
Seasonal work, employed part time year around
Transferred to Short Pump store due to residential move
Team Leader - Food services
3 Years
Chesterfield Berry Farm | 01.2005 - 01.2008
Seasonal work: March through May and September through November
Designating work to employees such as cashiers, clean up committees
Involved being very patient and showing enthusiasm at this job
Customer service/phone consultant
1 Year
Alan Newman Research | 01.2004 - 01.2005
Marketing and research firm that involved telephone techniques, customer service and professional conversations with clients
PTA Board Member
4 Years
Membership Committee | 01.1998 - 01.2002
Broke district records during membership drive, doubled membership
Attended PTA state convention and began Gold Key training
Public relations assistant for minor hockey league/fund raisers (Kettering, Ohio)
Real Estate Agent
10 Years
Century 21 | 01.1988 - 01.1998
Sold real estate, developing client base and working with other professionals to ensure that all documentation was processed correctly and client was satisfied.
Worked with loan managers and developed relationships with financial institutions, achieving $1 million in sales each year.
Mentored new sales personnel, providing one-to-one training to develop knowledge and techniques.
Worked with brokers in new construction to sell an average of $1 million in real estate each year.
Negotiated with builders and contractors to ensure that projects were completed under budget and within deadline.
Established relationships with loan managers and financial institutions to secure the most appropriate arrangements for clients.
Developed 43-lot subdivision, coordinating with surveyors, representatives of municipalities, and attorneys to establish restrictions and covenants.
Researched and projected assessments of costs to assist in strategic planning for subdivision, working with builder to complete spec homes.
Received Rookie of Year designation after achieving $1.5 million in sales during first year with company.
Clerical Assistant, Part-time
2 Years
United Presidential Life Insurance | 01.1989 - 01.1991
Doing insurance quotes for insurance agents answering the phone and directing to the correct agent or manager
Word Processor, Part-time
1 Year
Associated Bank | 01.1988 - 01.1989
VOLUNTEER EXPERIENCE
Education
Banking and Finance (A.S.)
Fox Valley Technical College | Appleton, WI
Skills
Research
Public Relations
Fundraising
Team Management
Certification
driver's license
Additional Information
Authorized to work in the US for any employer
Timeline
Lobby Attendant
Hilton
04.2020 - CurrentRead More
Customer Service/Cashier/Sales
Cracker Barrel
03.2019 - CurrentRead More
Inspector
Hilton
06.2017 - CurrentRead More
Breakfast Hostess, customer service day houseman
Hyatt House
08.2012 - 06.2017Read More
Cashier - Customer service
Dollar Tree Corporation
01.2009 - 06.2017Read More
Cashier - Customer service
Dollar Tree Corporation
01.2008 - 01.2009Read More
Team Leader - Food services
Chesterfield Berry Farm
01.2005 - 01.2008Read More
Customer service/phone consultant
Alan Newman Research
01.2004 - 01.2005Read More
Team Manager Richmond Rattlers In-Line Hockey Team