Patricia Schwarz
Exton,PA
Summary
Ready to offer exceptional leadership, cultivating partnerships and managing exceptional teams to meet and exceed demanding targets. Proven track record of meeting and exceeding measurable KPIs for projects and company goals.
Work History
Regional Director of Operations
Raymour & Flanigan
Malvern, PA
05.2016 - 08.2022
- Oversaw day-to-day production activities in accordance with business objectives for $115M warehouse and 8 showrooms with Delivery Manager, Operations Manager and Inventory Control Manager directly reporting.
- Partnered with customer care and sales counterparts to achieve company objectives, problem solve and deliver exceptional experiences to customers.
- Achieved team goals through formalized training plans, coaching, processes and performance management.
- Created yearly budgets meeting or exceeding goals
- P& L Accountability
- Facilitated leadership training classes.
- Developed 2 Managers to Regional Directors.
Customer Service Specialist
Inlet Harbor Restaurant
Ponce Inlet, Florida
01.2015 - 04.2016
- Trained all new wait staff
- Floor supervisor
Instructor
Executive English
Sao Paulo, Brazil
03.2010 - 09.2013
- Instructor for Mid and Upper-Level Management for global corporations.
- Pre-assessed and improved executive presentations.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
Fountain Valley Eatery
Owner/Operator
Dothan, Alabama
06.2007 - 12.2010
- Full service, bar and bakery, upscale American restaurant
- Achieved 4 star rating (out of 4 star) in local reviews
- Achieved net profit in first year of operation
- Multiple appearances on local TV and featured in local magazine
Operating Partner/Franchisee
Hospitality Orlando Inc. D/b/a Taco Bell
Orlando, Florida
09.1996 - 06.2007
- Hired as Director of Operations for new franchise with opportunity for ownership based on performance.
- After successfully opening 6 restaurants in 11 months, earned partnership/owner status.
- Hired, trained, developed and supervised all management personnel.
- Complete P & L accountability.
- Prepared yearly budgets, bench planning and local store marketing campaigns.
- Achieved YOY sales growth 9 out of 10 years.
- Increased profits through increased sales, increased productivity and cost controls.
- Met and/or exceeded all measurable SOPs.
- Trained and facilitated all new product rollouts, new operational procedures and Best Practices.
District Manager
Orlando Enterprises Inc., D/b/a Taco Bell
Orlando, Florida
09.1984 - 06.1996
- Built positive and productive relationships with store and field leadership.
- Supervised up to 14 stores locations, 55 management personnel and 400 team members to enforce high-quality standards of operation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Developed and led teams to identify and develop company personnel to management positions.
- Achieved YOY sales growth every year.
- Streamlined costs, increased efficiency, trained and followed-up and audited to cash flow increased sales to profits.
- Created and implemented recycling programs, leading to companywide savings.
- Coordinated with other district managers to actualize strategies for improving performance.
Education
Bachelor of Science - Hotel And Restaurant Administration
Skills
- Exemplary work ethic and successful coach of teams
- Master trainer/facilitator with excellent oral, business and written communication skills
- Exceptional situational manager with skills and experience to adapt to variable personnel needs and work environments
- Proficient Multi-Tasker
- Highly organized, with emphasis on follow through
- Advanced ability to collect data, analyze, plan and execute to maximize sales and profits through critical thinking
- Adept at prioritizing and applying policies and best practices to meet company targets
- Effective trouble shooter, easily adapting to change
- Empathetic listener
- Experience in conflict management
- High energy and enthusiasm, operating with a can do attitude
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Regional Director of Operations - Raymour & Flanigan
05.2016 - 08.2022
Customer Service Specialist - Inlet Harbor Restaurant
01.2015 - 04.2016
Instructor - Executive English
03.2010 - 09.2013
Fountain Valley Eatery - Owner/Operator
06.2007 - 12.2010
Operating Partner/Franchisee - Hospitality Orlando Inc. D/b/a Taco Bell
09.1996 - 06.2007
District Manager - Orlando Enterprises Inc., D/b/a Taco Bell
09.1984 - 06.1996
Florida State University - Bachelor of Science, Hotel And Restaurant Administration
Overview
37
37
years of professional experience