Patricia Singleton
Cleveland,VA
Summary
Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times. Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules.
Overview
12
12
years of professional experience
Work History
Retail Operations Specialist
First Sentinel Bank
Lebanon, VA
01.2022 - Current
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Backup Head Teller
First Bank & Trust Company
Lebanon, VA
06.2016 - 12.2021
- Established rapport with new clients to increase satisfaction and loyalty.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Assisted customers with banking needs and inquiries.
- Replenished ATM funds in empty canisters prior to validation process.
- Introduced customers to other bank team members to help meet financial needs.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Processed applications for new accounts.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Identified potential needs through observation, questioning, and listening.
- Received loan and utility payments, sending funds to correct destinations.
- Answered inquiries regarding checking and savings accounts and other related products.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Maintained friendly and professional customer interactions.
- Received car loan, home loan, and other payments and posted to accounts.
- Referred customers to other banking departments for specialized services.
- Educated customers on online banking and mobile banking applications.
- Counted, verified and handled bank deposits and armored car transactions.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Executed wire transfers, stop payments and account transfers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Delivery Driver
O'Reilly Auto Parts
Lebanon, VA
03.2014 - 05.2016
- Delivered packages to customer doorsteps and business offices.
- Managed customer inquiries and complaints in polite and professional manner.
- Successfully avoided time delivery delays by carefully planning best routes.
- Inspected load security and checked for damages.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Protected people and equipment from hazardous materials by using correct procedures.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Fostered positive working relationships with regular customers.
Cashier
Tobacco Outlet
Lebanon, VA
08.2011 - 07.2012
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Set up new sales displays each week with fresh merchandise.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Upsold additional products and services to customers, increasing revenue.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register to record transactions accurately and efficiently.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
High School Diploma -
Lebanon High School
Lebanon, VA06.2011
Skills
- Quick Learner with Attention to Detail
- Records Organization and Management
- Hiring and Onboarding
- Inventory Tracking and Management
- Data Entry
- Night Safe Deposits
- Time and Staff Management
- Complex Problem-Solving
- Transaction Processing
- Route Management
- Vehicle Inspection
- Route Logs
- Auto Delivery
- Loading and Unloading
- Excellent Sense of Direction
- Load Safety
Volunteer at Appalachian Gateway Horse & Trail Association
I help with the process of getting things ready and set up for horse shows, along with the money handling. I also sign up the riders and pull them to a list for the announcer to read off each class.
Timeline
Retail Operations Specialist
First Sentinel Bank
01.2022 - Current
Backup Head Teller
First Bank & Trust Company
06.2016 - 12.2021
Delivery Driver
O'Reilly Auto Parts
03.2014 - 05.2016
Cashier
Tobacco Outlet
08.2011 - 07.2012
High School Diploma -
Lebanon High School
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