Ruth Rushton
Paso Robles,CA
Summary
Energetic and fiercely loyal employee, always looking to discover new ways of accomplishing goals, and communicate effectively. Dedicated Customer Service Representative who provides exceptional customer service through active listening, empathy, and problem solving. Customer Service Expert with 30+ years of professional customer service and leadership experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Onboarding Specialist
Boulevard
06.2024 - 01.2026
- Assisted with new client onboarding including coordinating migration/import of existing data from previous systems.
- Facilitated onboarding processes, ensuring seamless integration of new clients into systems.
- Coordinated cross-departmental communication to resolve client inquiries and issues effectively.
- Implemented feedback mechanisms to gather insights from new users, driving continuous improvement.
- Trained new teammates on onboarding best practices, fostering a collaborative environment and knowledge sharing.
- Monitored progress of new clients, providing ongoing support to ensure successful system utilization.
Senior Onboarding Specialist
MINDBODY
06.2021 - 06.2024
- All of the everyday tasks of the Onboarding Specialist role with the addition of launching Branded Apps with my customers
- Liaising between my customers and the Apple Developer team as well as our internal deployment and design teams to get Branded Apps launched in tandem with the software account
- Working exclusively with customers that have chosen higher packages/add-ons with Mindbody including Branded Apps, Marketing Tools and Messenger Ai
Onboarding Specialist
MINDBODY
11.2019 - 06.2021
- Identified my customer’s specific needs of myself and the software to create a detailed training plan catered to those needs
- Coordinated with other internal teams to ensure data conversions, payments/hardware, and any support concerns were handled prior to launching on Mindbody
Tech Support Specialist Level 2
MINDBODY
05.2017 - 11.2019
- All of the everyday tasks of the Onboarding Specialist role with the addition of launching Branded Apps with my customers
- Liaising between my customers and the Apple Developer team as well as our internal deployment and design teams to get Branded Apps launched in tandem with the software account
- Working exclusively with customers that have chosen higher packages/add-ons with Mindbody including Branded Apps, Marketing Tools and Messenger Ai
Education
High School Diploma -
Paso Robles High School
801 Niblick Rd. Paso Robles, Ca 934461996
Skills
- Proficient in Salesforce and Salesforce Lightening
- Talented client relations manager
- Exceptional workflow management
- Adheres to customer service procedures
- Self-motivated
- Strong communication skills
- Committed to maintaining data integrity
- Strong problem solving aptitude
- Ability to adapt and respond positively to change
- Quick learner with attention to detail
Certification
First Aid and CPR Certified
Timeline
Onboarding Specialist
Boulevard
06.2024 - 01.2026
Senior Onboarding Specialist
MINDBODY
06.2021 - 06.2024
Onboarding Specialist
MINDBODY
11.2019 - 06.2021
Tech Support Specialist Level 2
MINDBODY
05.2017 - 11.2019
High School Diploma -
Paso Robles High School