Tatiana Lyons

Summary

Hard working and quick learning Customer Service Representative with experience working with Restaurant managers and customers. Trained in different projects and time management and great multitasking skills. Committed to maintaining and developing professional relationships.

Overview

years of professional experience

Work History

Onboarding Specialist

GrubHub

03.2022 - Current

Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
Put together employee files and collected required digital or physical information to meet requirements.
Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.

Restaurant Customer Service Representative

Grubhub

02.2020 - 03.2022

Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
Increased repeat business by providing exceptional customer service and building rapport with patrons.
Provided menu recommendations based on customer preferences, resulting in upselling opportunities.

H&M Customer Service Rep

H&M Hennes & Mauritz

08.2018 - 01.2020

Assisted customers with inquiries to improve satisfaction and loyalty.
Addressed customer complaints effectively, enhancing service experience.
Improved product knowledge by staying updated on new releases and features.
Provided detailed product information to assist customers in making informed decisions.

Prep Cook

Chick-fil-A

05.2016 - 12.2018

Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Education

English Major -

Olive Harvey College

Chicago, IL

High school Diploma -

Simeon Career Academy