Thomas Loder
Portland
Summary
Results-driven onboarding professional with a proven track record of streamlining processes and enhancing the client experience. Recognized for a collaborative approach and adapting to evolving organizational needs, ensuring seamless transitions for new clients. Committed to creating an engaging and supportive onboarding environment that establishes a foundation for long-term retention.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Onboarding Specialist
Unum Group
Portland, ME
08.2023 - Current
- Responsible for case load of 50+ small business clients per quarter
- Assisted new corporate clients with product demonstrations to ensure client success
- Provided strong customer service to new corporate clients during the onboarding phase
- Developed strong product knowledge of full suite of insurance products and related regulatory compliance including disability, term and voluntary life, dental and vision and supplemental health
- Promoted from Associate (mid-level equivalent) to full Onboarding Specialist (senior-level equivalent) in April 2024
Qualitative Data Consultant
Freelance
Portland, ME
08.2021 - Current
- Analyzed sensitive data for large corporate and nonprofit clients in the area of Diversity, Equity and Inclusion (DEI)
- Prepared reports for executive audiences recommending improvements for corporate working environments
- Developed strong relationships with diverse external stakeholders
Adjunct Professor
University of Southern Maine
Portland, ME
06.2020 - Current
- Taught various courses in the Department of Geography
- Responsible for course development and grading
Life Event Specialist
Unum Group
Portland, ME
06.2020 - 08.2023
- Handled a high volume of disability and Family Medical Leave Act (FMLA) claims in an efficient manner
- Provided customer service support to claimants and employer business partners
- Received awards in September 2022 for strong customer service
- Promoted from Associate (junior-level equivalent) to full Life Event Specialist (mid-level equivalent) in April 2021
Operations Outfitter
Cabela's
Scarborough, ME
10.2019 - 06.2020
- Performed many clerical tasks such as phone/email correspondence, shipping and receiving, data entry and filing
- Responsible for inventory and inspection of incoming shipments
- Prepared and submitted compliance paperwork to both internal and external stakeholders
Visiting Assistant Professor
Texas A&M University
College Station, TX
08.2018 - 07.2019
- Delivered innovative course content to 600+ students per semester in both traditional and online formats
- Presented results of qualitative field research in multiple venues such as academic conferences, faculty working groups and invited lectures
Education
Doctor of Philosophy - Geography
Texas A&M University
College Station, TXMaster of Arts - Geography
University of Kentucky
Lexington, KYBachelor of Arts - Liberal Arts
Sarah Lawrence College
Bronxville, NYSkills
- Microsoft Office
- Salesforce
- Atlasti
- Service Now (Intermediate)
- AS-400
Certification
- Six Sigma Yellow Belt, University System of Georgia/Coursera, June 2024
- Google Project Management Certificate, Google/Coursera, February 2024
- Master Food Preserver, University of Maine Cooperative Extension, September 2022
LANGUAGES
English
Native or Bilingual
French
Limited Working
Spanish
Limited Working
Timeline
Onboarding Specialist
Unum Group
08.2023 - Current
Qualitative Data Consultant
Freelance
08.2021 - Current
Adjunct Professor
University of Southern Maine
06.2020 - Current
Life Event Specialist
Unum Group
06.2020 - 08.2023
Operations Outfitter
Cabela's
10.2019 - 06.2020
Visiting Assistant Professor
Texas A&M University
08.2018 - 07.2019
Doctor of Philosophy - Geography
Texas A&M University
Master of Arts - Geography
University of Kentucky
Bachelor of Arts - Liberal Arts
Sarah Lawrence College